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← Customer Feedback for AOL




This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


How can we improve AOL Mail?

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169 results found

  1. Get rid of the adds at the top and middle of my emails or I'll just use gmail!

    Get rid of the adds at the top and middle of my emails list or I'll use gmail only?

    8th ranked
    7 comments  ·  Admin →
    How important is this to you?

  2. Cut the spam,I get hunderds a day,and multiples from the same

    Your spam is horrendous,you don't provide a way to block them,all they do is spoof a different from address

    11th ranked
    1 comment  ·  Admin →
    How important is this to you?

  3. Get rid of the adverts popping up in my emails.

    Please get rid of the adverts that now keep popping up in with my emails. Really annoying. Annoying enough to cancel AOL account !!!

    12th ranked
    1 comment  ·  Admin →
    How important is this to you?

  4. The Spam Mail is Ridiculous

    There was a time where the junk mail wasn’t entering the regular inbox so often. This is now a regular occurrence and it’s beyond annoying. They’re being moved to junk everyday now!! I have a primary email with yahoo and this doesn’t happen nearly as much. I am looking to delete this email altogether.

    13th ranked
    0 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  5. Mailbox Width Adjustment

    7th ranked
    Gathering Feedback  ·  10 comments  ·  Navigation  ·  Admin →
    How important is this to you?

  6. Too much spam. Also discovered a whole bunch of spam contacts in my address book. How does that happen?

    discovered spam contacts in my address book. How does that happen?

    16th ranked
    0 comments  ·  Contacts  ·  Admin →
    How important is this to you?

  7. Dating adverts

    Why do I keep getting dating advertising?

    34th ranked
    1 comment  ·  Admin →
    How important is this to you?

  8. Do not want subscriptions to display in mail. This is a new feature that was not authorized or wanted. Just installed without permission.

    Drop subscriptions from drop down menu in mail. Not wanted or needed.
    Not an intelligent addition either.

    22nd ranked
    2 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  9. Move the ads to the end of the email list

    Move the ads to the end of the email list.

    26th ranked
    0 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  10. don’t delete old emails

    why did you delete old emails, i have lost conversations with family members i can no longer speak to, notes and pictures i had saved in this account. why would you be so cruel

    2nd ranked
    Gathering Feedback  ·  22 comments  ·  Admin →
    How important is this to you?

  11. Failed communication on deleting emails

    Deleting ALL emails due to inactivity? You FAILED to send any notification to me to sign in or give me a warning. Lost emails from people who are gone and conversations I’ll never get back.

    Such a disappointment to come to realize you’ve stolen that from me.

    9th ranked
    0 comments  ·  Admin →
    How important is this to you?
    Gathering Feedback  ·  AOL Product Support responded

    Hi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!

  12. Stop dating ads on email.

    Stop dating ads at beginning of mail. This is inappropriate and unappreciated.

    46th ranked
    0 comments  ·  Receiving  ·  Admin →
    How important is this to you?

  13. The mail choice bar, that moves all over the place: Why can’t you leave it at the bottom, where it belongs?

    The choice bar , that moves all over the place: Why can’t you leave it at the bottom, where it belongs?

    46th ranked
    0 comments  ·  Admin →
    How important is this to you?

  14. I would like to be able to "auto forward"

    Ability to auto forward new mail to gmail so i can stop 100 spams per day thanks

    37th ranked
    1 comment  ·  Admin →
    How important is this to you?

  15. ads stop the soliciting for sex on my AOL

    Stop the ads for sex

    64th ranked
    1 comment  ·  Receiving  ·  Admin →
    How important is this to you?

  16. New mail

    I love AOL.com. You are the best. Thank you for all you do for us.

    I wish I could return to the version of AOL that has a category titled “new” mail.

    64th ranked
    1 comment  ·  Navigation  ·  Admin →
    How important is this to you?

  17. Dont put ads in my email inbox.

    Stop putting adverts in my email inbox. You bunch of toenails

    55th ranked
    0 comments  ·  Admin →
    How important is this to you?

  18. Auto reply to certain email

    I want to be able to set automatic replies to certain emails

    55th ranked
    1 comment  ·  Admin →
    How important is this to you?

  19. Stop the spam advertising on my inbox

    Really not happy with all the advertising coming in on my inbox and having to delete them all the time, i find it concerning that this happening. Why have you started doing this.

    64th ranked
    0 comments  ·  Admin →
    How important is this to you?

  20. Categorize emails by sender

    AOL used to offer an option to group/categorize emails from the same sender. It made it so much easier and quicker to delete emails. I am overwhelmed by the amount of emails I receive daily and would like this feature to return.

    26th ranked
    Gathering Feedback  ·  0 comments  ·  Admin →
    How important is this to you?
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