AOL Mail Noble
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
200 results found
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Give me my account access back
I want to access my aol account. You locked me out I can not recover it and now I can't create my old aol account because my handle exists. I've had the account for 30 years and your telling me It doesn't exist now. I couldn't update my password or anything when I was logged in without going somewhere else and I can't change my password now because it says it isn't there anymore. Give me account access. I want my email back.
13th ranked -
don’t delete old emails
why did you delete old emails, i have lost conversations with family members i can no longer speak to, notes and pictures i had saved in this account. why would you be so cruel
9th ranked -
Failed communication on deleting emails
Deleting ALL emails due to inactivity? You FAILED to send any notification to me to sign in or give me a warning. Lost emails from people who are gone and conversations I’ll never get back.
Such a disappointment to come to realize you’ve stolen that from me.
27th rankedHi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
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Width Adjustment of Mailbox List vs Reading Pane
Users need to be able to manually move/set the separation bar between mailbox contents and reading pane.
Most monitors are SO large today that having the reading pane occupy 70% or more of the pane is a detriment to easy navigation. The mailbox contents list is of limited use when it's needllessly narrow and many emails are of such low value that being able to see them as 33-50% of the left of the screen leaves LOTS of space for reading while being able to preview one-liners or alerts, simple yes/no replies, etc.
27th ranked -
Select an email, search all rmail gor yhst one rmail
Be able to select one email, not parts of a possible word, in the email or subject line, just one email. So I can select all, of those emails and delete them.
77th ranked -
After changing password they still using verification code.
When changing your old password to a new one,they still send the verification code.
77th ranked -
Categorize emails by sender
AOL used to offer an option to group/categorize emails from the same sender. It made it so much easier and quicker to delete emails. I am overwhelmed by the amount of emails I receive daily and would like this feature to return.
117th ranked -
I accidentally unsubscribed emails from Jackson Rancheria, but can't find an "Undo" option anywhere. Could we make it easier to find?
Could we make an undo option for emails we unsubscribe from easier to find. I'm sure the option must be there, but I can't find it.
Thank you.
👍😎👍77th ranked -
Why can't I find, edit or email groups from the app. Can I set different groups with my own headings?
I want to sent edit and email my own groups in the app. I use to be able to in a previous version. It is better if I log on line, but I seem restricted to AOL defined groups.
47th ranked -
Lost emails
I have lost a lot of important emails regarding mortgages, insurances, work contracts and solicitors emails. Why is this and how do I get them back?
170th ranked -
New look
I don't like the new look of AOL on my phone. How can I go back
170th ranked -
Selecting all email to delete
I just got a new phone, and after downloading this app, I have over 4,000 emails in my inbox that were NOT there yesterday. In order to delete them I have to physically select each and every one of them. Lame.... the app I had on my old phone, had an ALL box you could select, so you could delete them all. Much faster. Please include this in your next update. 🤔😒🙄
40th ranked -
Hire Actual Human Beings
Hire actual people to assist customers. Many issues do not fall into your "pretty box of topics."
I just spent 15 minutes with the response, "Sorry, I didn't quite get that." I know that- you responded the same way eight times. How many tries does it take to grab a human (contract or otherwise) to take a GD call?10th ranked -
Forceful Ads
Please stop making the mail viewing experience stressful by trying to force Ads on customers. If one does not like an Ad and gives feedback they do not prefer it, stop forcing that same ad on a person.
1st ranked -
Adds locking up browser
I Hate How The Adds Continue To Lock Up My Browser And My Computer!!!
This Is Totally UNEXCEPTIONABLE!!!!139th ranked -
Go back to old version for the faithful who have been with you for decades.
Go back to previous version. This is HORRIBLE
2nd ranked -
Nothing! Keep up the GREAT work!!!!
Everything is performed in a timely, CLASSY, and professional manner with extreme ease and satisfaction, organization, order, dedication, devotion, commitment, patriotism, QUALITY, quantity, loyalty, integrity, dependability, and connectivity at an ECSTATIC price! THANK you ALL so MUCH for your CONSTRUCTIVE patience and DILIGENCE, ALL employees in ALL departments! Keep up the GREAT work!!!!!!!!!!!!!!!!!!!!!!!!
Sanjeev170th ranked -
Im missing 2 years of saved messages
Can I recover my saved messages?
139th ranked -
Allow to delete more in regular mail
I can only delete 100 email. I want to clear my general email and choice who can e.ail me. This is not an option and I feel it should be.
3rd ranked -
We should be able to see if someone read our email or not
Be able to check our sent emails to see if they were opened or not. I remember back in the day you didn't have to download anything, you could just check and see if someone read your email. Now, all the sudden, we have to download things?! Why?? Why don't you just fix your software so we don't have to download anything. And in doing it that way would make us trust it more. You just want us to download something for no good reason. That's the way I see it. You can easily do it yourself, but you want…
4th ranked
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