AOL App For Android
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
435 results found
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Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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cannot sign on. you state sending a verification code but I have to go to another screen to retrieve it. when I go back to sign on with ve
only need ONE sign on screen. stop sending verification code when signing on. it is NOT WORKING & FRUSTRATING
Hi,
Learn how to disable two-step verification: https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone.
If you need further assistance please contact our AOL Customer Support team at 1-800-300-5017.
Thank you!
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where did my draft go now???? Please label where things are! Why did you change things??
Please label things. can't send this
either!!!Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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stop deciding what you think I want to see in my inbox. I have missed a lot of important emails because the app hid them and only shows few
app doesn't show all email
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com. Thank you!
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for some reason this app occasionally skips days of emails. I have emails from today and then none until 3 days ago.
days of emails are randomly missing.
Hi there, thanks for the feedback! We are sorry to hear about the issue you are facing with your emails, but we would like to help! Could you please contact us on X/Facebook on our AOL Customer Support page with additional details regarding this matter?
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unable to sign in to the account using the aol app due to it asking for a passkey.
device : android samsum phone / aol app
can still see the email on the webpage just fine.Hi there! Thank you for the feedback. We are sorry to hear about the unfortunate event with your account. Could you please contact us on X/Facebook on our AOL Customer Support page with additional details? We would like to help and assist you!
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Prevent emails automatically going from inbox to trash. Sometimes emails go directly to trash. Spam filter settings irrelevant to problem.
The automatic flow of emails from inbox to trash or directly to trash is random. I get daily emails from the same sources that do one of the following. 1. stay in inbox till I decide to decision (preferred) 2. Go to inbox and then automatically go to trash. 3. Just go to trash automatically. That is not a spam setting issue. And, we clean out spam and deleted emails regularly.
Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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it is incredibly annoying to reply to an email now with this app on my phone. The cursor jumps to the bottom of the entire thread! nightmare
while scrolling back up to my reply, usually the cursor gets misplaced again, and I have to reinsert it when I find my place, and have to do that quickly so that the entire email thred doesn't shoot up off the top of my screen. E
diting and corrections, heck, even seeing what you are typing, is nearly impossible, since the cursor is always at the very top edge of the screen, you can't see what you just typed, and if you pause to think about it, the cursor jumps to the bottom of the thread again, you are presented…Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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hacking my E mail
E mail replies being sent to another e mail address.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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A lot of my email is delayed delivery for up to 24 hours. That should not be happening and it is causing me to lose opportunities.
Delayed delivery unacceptable.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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The email response cursor started relocating mid response a couple months ago. It is very frustrating to type or review an email response.
the cursor needs to stay at the top of the email where you are typing, not relocate to the bottom.
Hi. We'd like to help you! Please contact us via Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page. In case you do not have a social media account and you do not wish to create one, you can contact our support team at help.aol.com.
We're looking forward to your reply!
Thanks,
AOL Mail team
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I am not getting any new email!! Help please.
I am not getting any New email.
Hi there,
Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/
Looking forward to your reply!
Thank you,
AOL team
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stop automatically deleting my emails. I can see marking spam emails but now my emails are just going right to the trash folder.
Emails automatically placed in trash folder
Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
Thank you!
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responses to my emails only show up in trash, as do Forwarded messages.
your email service does not function correctly.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Where are my old emails? Nothing populates and I need to find them
Old email file empty
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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You took away my ability to call up a blank email page to write someone!
No longer is there an icon (pencil) on my email account which allows me to summon a blank email page to write someone. Nor have you provided an alternate method of writing someone. I can receive emails, but not write them! Bring back the old format.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Where is the SPAM or TRASH files ?
Where did those files go ?
Hi there,
I'd like to look into this and I need additional details from you to properly address your concern/issue. Please contact us at @AOLSupportHelp on Twitter/X, AOL Customer Care page on Facebook or at help.aol.com
Looking forward to your reply!
Thank you,
AOL Mail Team
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Hi there,
I'm sorry to hear you're experiencing this issue and I'd like to look more into it to help, please contact us on Twitter/X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there. We're sorry to hear you're experiencing this issue! We'd like to look into this, please message us on Twitter at @AOLSupportHelp, on Facebook at AOL Customer Care or at help.aol.com.
Thank you,
AOL Mail team
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