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168 results found

  1. Logging out of emails

    Have an icon to log out if emails either on the screen for reading emails or in settings. It is well neigh impossible to find how to log out.

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    12 comments  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    To sign out please follow these steps:

    1. Go to Settings, the gear icon
    2. Manage Accounts
    3. Edit and then tap Remove

  2. Support List Unsubscribe

    For emails senders that include list unsubscribe info, why not include a one click unsubscribe option?

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    1 comment  ·  Mail  ·  Admin →
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    Responded  ·  Product Support responded

    While we do our best to provide the most relevant information and solutions to our members, we can only provide assistance for AOL App.

    If you receive spam emails from AOL email addresses, and you wish to unsubscribe, please go to marketingpreferences.aol.com

  3. Emails - Photos/videos

    Literally 9/10 times i try to send a photo or video (under the file size limit obviously) they never make it to other person... the email goes fine but with no attachments.

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    Responded  ·  Product Support responded

    Please try switching the internet connection from WiFi to mobile data or vice-versa to see if the issue persists. Also, try sending a test email to your own email address to see if you’re receiving it and make sure you don’t attach files that are larger than 25MB.

  4. Obscene emails

    I emailed you explaining to you that I'm getting disgusting dirty , obscene emails sent to me by someone that signed me up to these websites . Instead of trying to investigating this issue , I was told to change the settings on my account. Even if I do that, the person knows my email address & will continue to send this garbage to me but all I'm told is to do is change my settings !! Really ?

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    Responded  ·  Product Support responded

    We are truly sorry for your inconvenience. In order to secure your account, we recommend you to change your password and your Account Security Question.

    Regarding spam emails you receive, for advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go go straight into Trash or Spam. Note: You can create up to 50 filters.

    To learn more about your Mail Settings and Spam in this AOL Help article:
    https://help.aol.com/articles/aol-mail-spam-and-privacy

  5. Responded arrow

    When responding to mail on my iPhone the arrow used to show. Now is only shows when responding from the PC. Why?????

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  6. Search email on iPhone X

    The search does not show up when I tap the envelope as the help says.

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    Responded  ·  Product Support responded

    If you are not seeing the Search field, you might want to drag down in your inbox for that feature to be visible.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  9. Le

    Les vidéos ne sont pas lues automatiquement à l'ouverture des messages.

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    Responded  ·  Product Support responded

    1. In the bottom navigation menu, tap the Settings icon.
    2. Under App Settings, tap Video Autoplay.
    3. Tap the Video Autoplay toggle button to turn video autoplay on.

  10. Personal Code

    iPhone won’t let me put in AOL Code they sent me.

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    Responded  ·  Product Support responded

    Please change the connection type from WiFi to cellular data or vice-versa. If you encounter issues after this, please try a quick uninstall&reinstall.

  11. Can’t email from notes app on iPhone

    If I have a note I want to send someone from the notes app on my iPhone 7, it will allow me to Texter or tweet it, but no email option comes up any longer. It used to bring up AOL email but since I reinstalled the app it no longer brings up anything

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    Responded  ·  Product Support responded

    Please make sure that you have your AOL account added to your iPhone. To do that go to Settings > Password & Accounts > Add account.

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    Responded  ·  Product Support responded

    To send an photo as an attachment:

    1. Tap the Mail icon
    2. From the subject line of the message you’re writing, tap the Attachment icon
    3. Tap the Take photo or video or Choose existing.
    4. Select the image you want to attach from your device’s storage options.

    - The attachment will be added to your email.

  13. Communication

    Why doesn’t AOL reply to customers contactable emails,absolutely awful communication

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    Responded  ·  Product Support responded

    Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.

  14. Getting stuck in the trash

    If I go to the trash and try to go to new mail or any other option it just stays in the trash. Also side problem, it will also sometimes send new mail to the trash before I can even look at it. Seems to be a very trash-centric design. Also I’m unable to access my mail from the mail app that’s stock on the iPhone.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version

    Regarding your issue with the native email app, please try to remove the account, restart your device and then log back in.

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  16. Hi, I use the aol app to get my emails on Iphone 6. It won't save my mail settings (Message Preview or Signature). Resets often.

    Hi, I use the aol app to get my mails on Iphone 6. It won't save my mail settings (Message Preview or Signature). I have to re-do my preferred settings many times a day.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  17. Notifications

    Please send a notification if/when new features go into effect. It appears Inbox email visibility was changed yesterday, 10/27/18 as I can no longer see the same amount of emails on my phone PLUS it appears to be showing emails from 2017. Very strange!

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version from the App store

  18. Accessibility problems

    Please reinstate the microphone in the IOS onscreen keyboard. I rely on dictation when writing. Now I need to dictate a note in another program and then cut and paste it into the AOL email app.

    Also, there is no comma on the iOS onscreen keyboard in the email app, making it very difficult to send to more than one person.

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    Responded  ·  Product Support responded

    The comma is added automatically after you select an email address and make sure that you have the latest version of iOS and for the AOL App regarding the issue with missing your microphone.

  19. App is down again

    It’s asking me to allow it to use my information… I won’t do that. I will get off AOL if this doesn’t stop. Thank you for your help.

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  20. My iPad mailbox does not show my AOL mail.

    I need to go to the app, sign on, wait, to get my mail. If this does not change I will leave AOL for good.

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