AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
168 results found
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Drains battery; closes all of a sudden
The App has been draining so much battery these days. Today I am checking my email for 5 minutes and drained more than 10% of my iPhone battery. The app also closes all of a sudden, sometimes in the middle of composing an email.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
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YOUR SUPPORT SUCKS
35 for nothing. waste of time you all suck
Thank you for your patience while we reviewed your feedback.
We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.
Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.
Please reach out to our team at 1-800-827-6364 for further assistance.
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We have an article that will explain those emails, how to spot spam, phishing, and vishing, along with who to report them to.
Here is the article to best help you:
AOL Help: Email and Viruses Protecting Your Account https://help.aol.com/articles/protect-yourself-from-internet-scams -
Can’t open attachments
Get an error message when I click on document attachments both word and pdf.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Notifications
Hello AOL, I have used AOL for many years. Lately, I’m not being notified when I receive my email. This morning, I happened to open my app and 47 emails were there. I had no idea I had any at all. Yes, I have notifications turned on in settings. Anyway, I’m hoping on your next update that it will bring resolve for this. Thank you.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Notifications
Notifications say "New Email" but does not say who the sender is.
Changed settings to show only 1 line of body, but it remains to show 3 lines
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Why can’t we not attach jpg pictures
When we attach a picture from our library why is always a photo.heic that nobody can open? Pretty frustrating
Please make sure that the pictures you are trying to attach are in supported formats. If you are still having issues, a quick uninstall and reinstall of the app should fix that,
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Foreign language
How can I and where do I go to change the iPhone 6 language setting for my emails? All of a sudden my emails have started coming in another language even though the settings pertaining to language show as United States and English.
To change those settings, please go to Settings – General – Language and Region – iPhone language.
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If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.
For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article:https://help.aol.com/articles/aol-mail-spam-and-privacy
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GLITCH—Forwarded email not to correct person
I forwarded an email to one person but found later it went to a saved group. In my sent folder the email still shows just the one recipient, not the group but the group sees other email recipients. This is apparently a glitch in the app that needs correcting!!
We recommend asking one of the group members to forward to you the email they received (including the mail header), to make sure the email originated from your mailbox, and was not auto-forwarded for another recipient.
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Thank you for your feedback about the AOL App. Please follow the instructions below to sign out of the AOL App:
1. In the upper left, tap the menu button.
2. In the menu, in the upper right, tap the gear wheel icon.
3. Under the Account section, tap Sign Out.You can add up to 3 email address within the AOL App.
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Copying web links
How do I copy and send a web link that been sent to me in email? This wonderful new update doesn’t allow me to view the address bar after I click on the link..:
We cannot replicate your issue, uninstalling and reinstalling your app should fix this. Also, to copy a link just hold down on the link until the Copy option appears.
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Drafts
My draft folder is stuck on one
But when I go into the folder the folder says it’s emptyI have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Email attachments
I’ve sent 2 emails with 2 photo attachments recently and they don’t show up in my sent items so I don’t even know if they actually were sent. Nothing in my drafts folder either.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
AOL doesn’t recognize my email address
Sometimes when I send an email, it gets rejected with a notice, “AOL does not recognize the address “myaoladdress@aol.com” and it goes into “Outbox” or “Unsent”
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Arrow missing on reply
Greetings,
An arrow used to show after replying or forwarding an email from my iPhone 7. We have had this aol account and app very long, it used to work. It was handy to know when checking emails to note which were taken care of and which needed attention. We made no changes it just stop showing up on the app, it shows when responding from the computer.
Thank you,
Jen
West Coast Martial Arts AcademyI have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Aol
why your email can only be accessed using only wifi
Please follow the steps provided below:
1. Launch the Settings app from your Home screen.
2. Tap Cellular.
3. Tap the switch next to the AOL App to turn ON cellular data usage. -
Half my contacts disappeared
When I type the first few letters in the aol email address line , all my long time contacts don’t appear. In fact all my long time contacts and email addresses have disappeared in the contact area. What is going on ??
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version -
Obscene emails
I emailed you explaining to you that I'm getting disgusting dirty , obscene emails sent to me by someone that signed me up to these websites . Instead of trying to investigating this issue , I was told to change the settings on my account. Even if I do that, the person knows my email address & will continue to send this garbage to me but all I'm told is to do is change my settings !! Really ?
We are truly sorry for your inconvenience. In order to secure your account, we recommend you to change your password and your Account Security Question.
Regarding spam emails you receive, for advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article:
https://help.aol.com/articles/aol-mail-spam-and-privacy -
Responded arrow
When responding to mail on my iPhone the arrow used to show. Now is only shows when responding from the PC. Why?????
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data
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