How do I contact AOL.
Anonymous
shared this idea
Thanks for your message.
Please visit our Help page on https://help.aol.com/ and see the available options to get in touch with the right support team.
Thank you!
20 comments
Comments are closed-
Betty Carmichael
commented
I NEED HELP MY SOUND IS NOT COMING ON I CAN NOT HEAR YOU GOT MAIL OR ANYTHING ELSE I DON'T KNOW WHAT IS GOING OG? PLEASE HELP I TRIED TO REACH ON YESTERDAY NO ONE CONTACTED ME!!!
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Carolyn Wood
commented
Many problems and I pay for it. how do i get help???
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Joyce Buttermore
commented
I'm not sure which area to post such questions.
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Joyce Buttermore
commented
I think there should be a number or help sight for AOL subscribers if they are getting a scam. Thank you. I just got an email from "***" stating my "Recent Voucher " order through PayPal says Bitcoin Exchange was ordered for $499.98, and gave a phone number. We've never had PayPal and Im not sure what a Bitcoin is or what it looks like. Who does an AOL customer call or what Agency.
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evratz Ratzlaff
commented
GOT notice that foreign number was added to my account, or changed my account. You do not provide any means of checking if this is a scam. HELP. I do not want to lose my account or anything, but YOU do not allow any help without paying you! PLEASE do some honest customer service - you make plenty of money violating our privacy.
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Deno Lorenzo
commented
Been trying for over an hour to change my method of payment to AOL unsuccessfully????
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Ross
commented
I am in Australia, you are billing me for a service we cancelled 3 years ago, my ID has expired (now "reactivated" possibly), I cannot email you because the button has no active area, I cannot sign up for the trial account because I am not in America so my address is invalid, your phone help number is listed with hours of operation but no indication which time zone, when I ring I am advised to call during your advertised hours (thanks???)
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Anonymous
commented
Ich wurde gebeten, mein Passwort zu ändern und ich kam mit dem neuen Passwort heute den ganzen Tag nicht ins AOL. Leider bekam ich dadurch auch keine Mails...Das geht nicht. Ich werde mir einen anderen Anbieter suchen.
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Anonymous
commented
connection?
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Steve
commented
I used my AOL Email for all Emails RECOVERY. Lost my cellphone so I cannot receive verification codes or locate my phone. Steve
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Steve
commented
Lost my cellphone. Need AOL'S HELP to RESET my password since its a RECOVERY email address with Google.
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Anonymous
commented
For 2 months I've been trying to contact you regarding: my nightly AOL is "Not Responding" for 15 minutes to the point whereI have to walk away. An hour or overnight. Put yourself in my shoes, please. I've been a very long time customer & pay $16/month for this inadequate service w/no care...so how would you feel?
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Terri Bastedo
commented
You can help by either prompting us, or giving us SOME way to retrieve them.
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Gary Helmer
commented
AOL threatens to cut off my service, saying I am using another service to get my mail. This is not true! I have been a member for over 15 years! I cannot reach anyone by phone at your offices. Do not cut my paid service off! I need someone at AOL to correct this situation.
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Rico
commented
After getting an email advising me there was new security in AOL mail, I phoned the number provided on several pages and the email. The recording gave me 5 choices. When I input a choice the computer did not "get it" and repeated the recording, over and over and over. Thanks a lot AOL. I tried to do a live chat, it said I was not qualified for this service. Thanks, I have been a subscriber since 1998. Why am I paying for not getting service?
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Jerry mainer
commented
Why is systems mechanic shown twice as a charge, only have one computer”
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Anonymous
commented
Being a paid AOL GOLD member, I cannot use the email section of the help options......W H Y
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Suzanne Kimble
commented
Put a link to be able to send email or give chat people more authority to help. No one wants to call and have to sit on hold. Our time is important too!
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Anonymous
commented
How do I contact AOL Prime?
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Anonymous
commented
I had an email , but it was taken down. Not having any success trying to restore. Can’t get any confirmation for my order at Christmas