Helping AOL members instead of threatening to block or close account
I keep getting these random security stops on my account from AOL. You ask for validation question about my favorite childhood book. I honestly do not remember what book I put down or even what year I answered the question. How about giving your customers the opportunity to reset them instead of blocking us out of our e-mail. Talking to your representatives, they do not try to help. I get into a catch 22 circle of conversation. I would like to update my validation questions so I can avoid dealing with uncaring AOL personnel. They are more interested in strict application of the rules instead of solving the problem. I could not even tell you how long I have had my account. I do have Norton 360 which does a good job protecting my entire computer and software applications. But my biggest threat is my email from AOL employees who are not interested in providing solutions. I have complained about this before, probably in the last few months. But I never get a response. How about acting like you care about long time users of your product instead of creating impediments?
Charles Gallop
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