Instructions for setting up outlook as a desktop agent is sparse and incomplete
The help suggests Outlook as a desktop app can be configured to work. It worked right up until you change the authentication scheme. It also references app specific passwords as a solution but fails to explain what apps OR how Outlook and AOL will know. I created a password for outlook, it does not work. The help fails to explain if the name placed on the password matters and if it does how exactly. What do I tell Outlook about that password if anything? My accounts are from Verizon, the help suggests that I must use specific POP/IMAP names/ports. Sadly, there is no single help page that ties it all together into one coherent "this will absolutely' work set of instructions.
I found one users comments that tried to explain how they solved this issue but following their comments was very difficult as they lacked story telling skills. I tried anyway and it failed. No attempted server/ports password app/password works.