First flush all the new > Good, Better and Best < intros you bring in on a regular basis. I feel like I'm being sold a new set of 'Nothing will stick to it, inside or out, regardless of how high you set the cook temperature cookware . Even if you have AOL ASSIST, not is your problem usually solved, (That's a compliment by the way), But you can't get back to what you you were doing when you had to call for assistance because you're afraid you first have to hear the whole new 'canned pitch' about what software just came off your 'The best thing in computers since sliced bread, even though I think the bread predated computers by several thousand years) production R & D.Start FRESH with what we call "YOUR EVER GROWING REVENUE STREAM." Maybe you can strike a deal with Jeff Bezos to feature all the apps and software that do nothing but overlap each other, duplicating my workload and costing my company a revenue loss, quarter over quarter instead of adding to my bottom line the way Capitalism is supposed to work according to all the business schools and even Wall Street. It could be simple...get your customers out of this quagmire you are continuing to push them further into. Make them feel HAPPIER about being AOL clients. But what about the money you ask? Where's it going to come from? We do need it to grow! But how much? One profitable industrialist was once heard saying to his colleagues, "Have you ever considered, more can be earned with less?" Putting the staff as a whole under a giant magnifying glass, may just prove to be eyeopening and actually put more jingle in your coffers, with far less effort. ****, you might even be able to eliminate a 'break room'. Now there's a thought. A look beyond the horizon might be beneficial and actually refreshing. Why, you may not even need to buy as many Tums or 15 year old scotch. Another perk for AOL. Do yourselves another favor and look at its earliest years. History is a great teacher. And remember how AOL shot out front when all of this started. And one more question in closing. What are you going to be 'investing (or maybe even wasting' valuable profits on with AI, (in its infancy) like a giant sponge sucking up all the liquidity from the market as it breaks out of this infancy.. If I were sitting on your board, if I had that privilege, these thoughts and questions would be keeping me awake at night. And I would be pounding them into the Boardroom table with every meeting. Sleep aids anyone?