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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


How can we improve AOL Mail?

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  1. Sent mail not downloaded

    None of my slightly older emails will download again to IPhone MAIL. I do not use the AOL app for email. When I need to reference a sent email they are no longer available. Why did this start happening? It had been fine the way it was. What did you do? And why don’t you make your responses to people’s questions, available for all to see and to learn from?

    0 comments  ·  Attachments  ·  Admin →
    Support Request  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!

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