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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


How can we improve AOL Mail?

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2 results found

  1. Let me sign out of the account

    AOL is stuck in a loop and won't let me sign out so i can check e mail on the other screen name. Even after a restart and purging history, it keeps going right back into the same account without entering a password ...

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    0 comments  ·  Navigation  ·  Admin →
    Responded  ·  AdminAndreea Lungeanu (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  2. AOL mail very slow to open

    Every since you change it takes forever for my email to come up and open I try to check why and you want $$$$ every month for tech services to fix my problem I have been with AOL 1996 why would I want to change why is this happening

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    4 comments  ·  Navigation  ·  Admin →
    Responded  ·  Product Support responded

    If something is wrong with your mobile web browser, it can cause AOL websites to stop working. Get back to what you’re doing by fixing the source of the problem. Try each step in order, then check to see if the issue is resolved before moving on.

    1. Check if your device is connected to a network.
    2. Update your browser to the latest version.
    3. Close and restart the browser.
    4. Clear the browser’s cache and cookies – check with your browser’s manufacturer for steps.
    5. Enable location services – check with your browser’s manufacturer for steps.
    6. Restart your mobile device.
    7. Uninstall and reinstall the web browser.
    8. Use a different web browser.
    9. Update your device’s operating system to the latest version.
    10. Contact your device’s manufacturer for further assistance.

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