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7 results found

  1. Give me my account access back

    I want to access my aol account. You locked me out I can not recover it and now I can't create my old aol account because my handle exists. I've had the account for 30 years and your telling me It doesn't exist now. I couldn't update my password or anything when I was logged in without going somewhere else and I can't change my password now because it says it isn't there anymore. Give me account access. I want my email back.

    4 comments  ·  Settings  ·  Admin →

    Hi there! Thank you for reaching out. While we don't address account recovery issues on this platform, we would be happy to explore what support options are available for your account. Could you please share your email address with us in a Private Message on our AOL Customer Care page? We're looking forward to help you!

  2. Emails deleting but yet reappearing deleting it 3:00 to 4 times

    I am constantly deleting the same email six to seven times and it reappears in my inbox as a new email this is over and over and over occurring to where I always have unread emails reappearing in my inbox after deleting emptying trash emptying span logging out re-logging in and bam all the emails that I just deleted reappear as new this has been going on for months and it's ridiculous to the point where I'm just leaving all my emails as spam and starting new with a new email address a new account a new service simply because…

    2 comments  ·  Settings  ·  Admin →

    Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?

  3. Why can I get a 2fa sms via WhatsApp when I don’t have WhatsApp

    Why are one of the sms 2fa options via WhatsApp? I do not have WhatsApp.

    0 comments  ·  Settings  ·  Admin →

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you! We're looking forward to helping you!

  4. Connexion.

    Je ne reçois pas le code de connexion par SMS. Je ne souhaite plus qu’on me demande de code car quand je suis à l’étranger il m’est impossible de le recevoir. Me4ci d’avance.

    0 comments  ·  Settings  ·  Admin →

    Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?

  5. Email doesn’t work, aol

    Email just doesn’t work at all, no emails coming in any folder(spam,trash,inbox) aol also admitted to reading my emails, then they deleted them all. this should be a class action lawsuit asap, this company is well past due to be sued for 5-100 billion dollars

    0 comments  ·  Settings  ·  Admin →

    Hi there. We would love to take a look into this matter. Could you please DM us at @AOLSupportHelp on X.com with your email address and some additional details regarding this issue?

  6. Changed to desktop without my permission and not receiving new mail

    Im livid my email format has changed to desktop and om not getting new mail now

    0 comments  ·  Settings  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  7. Options for new mail settings

    Mail settings changed from Pop to OAuth
    So now email is deleted off the server vice just the device. This needs to be changed or provide the option
    This is obviously a severe impact to the way everyone uses they’re devices based upon the comments I read in the user forum that the AIL staffed marked as inappropriate
    These comments are not inappropriate. They are truly an indicator of
    1- lack of consideration of how a lot of your users use your email
    2- a lack of clear explanation & guidance to your users
    Many are not very computer literate…

    0 comments  ·  Settings  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


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