Accommodate people who do not own a cell phone.
I recently tried to access my AOL email account at a local public library computer. I was locked out, even though I never had this problem in the past. I do not own a cell phone. When I tried to get an access code from my recovery email address website, this website also required a cell phone... or that I get an access code for that website from the AOL email address website. Impossible! If my computer at home would cease to function, I would completely lose access to my email account. Why not ask a security question instead?
85th
ranked
![](https://secure.gravatar.com/avatar/91112911787ada4db330e8783ff45985?size=40&default=https%3A%2F%2Fassets.uvcdn.com%2Fpkg%2Fadmin%2Ficons%2Fuser_70-6bcf9e08938533adb9bac95c3e487cb2a6d4a32f890ca6fdc82e3072e0ea0368.png)