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AOL Mail Nodin


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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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6 results found

  1. Bring back true original AOL mail.

    It changed automatically to new format. At that time I found a way to reset to "old format". Only it's really not the old format. It is really hard to navigate and there is no option that I can find to change anything. Thinking of switching all my email to xfinity comcast. This is very sad.

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    91 comments  ·  Settings  ·  Admin →

    New AOL Mail is all about efficiency and performance. The new look will allow you to enjoy a less cluttered interface, improved stability, and more responsiveness. Most features you know and love from Classic AOL Mail are present and we're adding more as we go!

  2. Please return the Keep as New Button when email open!

    What happened to the Keep as New button? Now you have to go to Mark as Unread and hit Apply? What a waste of effort. Please return this button to make it easy to mark messages to stay in the inbox as new.

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    0 comments  ·  Settings  ·  Admin →

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    0 comments  ·  Settings  ·  Admin →

    The classic aspect of AOL is no longer usable. It's very likely you've switched to the basic version, which is intended to have restrictions for better performance.

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    0 comments  ·  Settings  ·  Admin →

    Hi there. Please make sure you're not using the basic version of AOL Mail, this version has limited options/features. For the new AOL Mail version, you should see the link to switch at the top right corner of your page, under the Sign out button. If you need additional assistance getting accustomed with the changes, please contact us at help.aol.com 

  5. Having trouble receiving hyperlinks

    I cannot receive hyperlinks. The area I used to use is just a sentence, no hyperlink. Cannot go to mail settings to correct. What a mess.

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    0 comments  ·  Settings  ·  Admin →

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.

  6. My most-used features

    My most commonly-used features:
    1) search for to/from (match selected email) -- NOT AVAILABLE in new version
    2) display senders by address (not sender name) --NOT AVAILABLE in new version
    3) Adjust column width for more sender, less date --NOT AVAILABLE in new version
    4) open mail in printer-friendly tab --requires 2X steps of old version

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    0 comments  ·  Settings  ·  Admin →

    Hi there. Please make sure you're not using the basic version of AOL Mail, this version has limited options/features. For the new AOL Mail version, you should see the link to switch at the top right corner of your page, under the Sign out button. If you need additional assistance getting accustomed with the changes, please contact us at help.aol.com 

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