Had a Support Case by phone last night that I eventually solved - myself.
-Am on hold waiting for an agent - even though I am supposed to have premium support.
-So, I decided to try to Chat to have a Support Agent make a note under my case number that I had solved the issue.

Chat said that they could not see prior Chats.
i questioned that and she said she could not see prior case numbers either (despite my providing her my case number.
THEN - when I asked her to forward my concern that she could not even see the open case, she said she could not forward my feedback to management.

Here is the Chat Transcript:

ndreea L (3/25/2026, 10:12:07 PM): Hi there! My name is Andreea, your Technical Support Specialist and I’ll be assisting you today! Please allow me a quick moment to review your issue.
Andreea L (3/25/2026, 10:12:17 PM): Thank you for contacting AOL.
Andreea L (3/25/2026, 10:12:21 PM): Please provide me with more information about your issue.
Me (3/25/2026, 10:12:54 PM): Hi Andreea, The information should be in my case number
Andreea L (3/25/2026, 10:13:50 PM): Unfortunately, I do not have access to past chats. Please provide me with more information about your issue.
Me (3/25/2026, 10:14:42 PM): This was not a chat. The case number was a phone call. Can you not look it up under the case number - 31495134
Andreea L (3/25/2026, 10:15:51 PM): Unfortunately, I am not able to see that information. Please provide me with more information about your issue.
Me (3/25/2026, 10:17:49 PM): I don't have time to do that. I just needed you to make a note under the Case Number that I had solved the issue myself.

-It is terrible that they don't provide you with access to past case numbers . . . and, unacceptable.

-Please forward my concerns about you not having access to the Case Number that is still open to someone in management
Andreea L (3/25/2026, 10:18:10 PM): I'm sorry you have this issue.
Me (3/25/2026, 10:18:42 PM): I don't have the issue - AOL does by not providing you access to be able to see that case number.
Andreea L (3/25/2026, 10:18:57 PM): Is there anything else I can gladly assist you with at this time?
Me (3/25/2026, 10:20:12 PM): Are you going to forward my concerns to management?
Andreea L (3/25/2026, 10:21:09 PM): I am unable to do that.
Andreea L (3/25/2026, 10:21:13 PM): Is there anything else I can gladly assist you with at this time?
Me (3/25/2026, 10:21:29 PM): Why not - that is even more ridiculous
Andreea L (3/25/2026, 10:22:08 PM): Because we are via chat.
Me (3/25/2026, 10:23:00 PM): You should be able to fill out a form and send it. It would be a simple thing.
-I have nothing else.