Beta Testing Snafu
In the middle of a business day, my entire interface changed (fonts, spacing, my signature, boldness/lightness of texts, etc.). Things were indented in old emails that weren't before. I freaked out and called AOL. After an hour and a half on the phone, Michael, my tech rep, said that this happened because I was randomly selected for Beta Testing! Are you kidding me? What right does AOL have to change everything in my email interface in the middle of a business day. I had to spend half an hour reformatting my signature because all the spacing and fonts were screwed up. I was unable to get it back to the way it was before. Why would you do this to me after 30 years of paid membership? Unless I get a call and a fix for this soon, I'm bailing. Poor service. Your technicians couldn't even explain what happened for over an hour.