On the phone, the AOL representative advertised technical support services if I signed up for $4.99 a month. I was concerned about this given I did not feel assured I would ever reach technical support. After waiting on the phone for 2 hours a day for 2 days in a row, I never was connected with a representative. This is COMPLETELY UNACCEPABLE to bill me for this $4.99 on principle. Please refund me as soon as possible. It is so unreasonable to bait and switch customers like this. Especially ones who have been with your services for 25 years.
On the phone, the AOL representative advertised technical support services if I signed up for $4.99 a month. I was concerned about this given I did not feel assured I would ever reach technical support. After waiting on the phone for 2 hours a day for 2 days in a row, I never was connected with a representative. This is COMPLETELY UNACCEPABLE to bill me for this $4.99 on principle. Please refund me as soon as possible. It is so unreasonable to bait and switch customers like this. Especially ones who have been with your services for 25 years.