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    Gathering Feedback  ·  13 comments  ·  AOL Help  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    On the phone, the AOL representative advertised technical support services if I signed up for $4.99 a month. I was concerned about this given I did not feel assured I would ever reach technical support. After waiting on the phone for 2 hours a day for 2 days in a row, I never was connected with a representative. This is COMPLETELY UNACCEPABLE to bill me for this $4.99 on principle. Please refund me as soon as possible. It is so unreasonable to bait and switch customers like this. Especially ones who have been with your services for 25 years.

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