Skip to content

juristics

← Customer Feedback for AOL

My feedback

1 result found

  1. Too much time is wasted with endless verifications!

    84th ranked

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Gathering Feedback  ·  9 comments  ·  AOL Mail Norrin  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    juristics commented  · 

    Agree to some extent. AOL has required me to be verified by a code sent to another email. This seems more AOL's way to learn of any other email I have which is pretty "sneaky" in a way. But that also requires additional time to go to another email, wait for the AOL email w/the verification code to arrive. Then to go back to AOL login page to enter the verification code. Additionally, unless a person has more than one device or has dual monitors, it requires a lot of unnecessary back & forth changing tabs & screens. Many AOL users, which AOL well knows, are in the senior season of life, having started with AOL years ago, & who have remained with & loyal to AOL. And their entire email history & files are in AOL. And though there are tech ways to import/transfer data, etc., why put them--, who are not as tech literate & savvy as younger people who mostly use gmail & other email providers, or who grew up w/tech,-- through all of that trouble. Also, please consider the actual exipense of keeping up w/hardware or purchasing additional devices, but AOL any real assistance, unless the AOL email user pays various additional AOL monthly fees. The FAQs are not very helpful & neither are any AI agent or other chat features. AOL can & ought to do better. Real customer service, w/o having to go through all the unnecessary hoops and tech channels would yield more profit to AOL. The boardroom would be surprised the increase in $$$ and the profit bottom line.