AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. PROBLEMS SENDING MAIL

    THIS IS OUTRAGEOUS.......HAVING PROBLEMS SENDING MAIL,CODE5016 !!!!!!!!!! TRY AGAIN IN 5 MINUTES & IN 5 MINUTES YOU STILL DON'T SEND THE MAIL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL GOLD IS THE MOST WORTHLESS "AOL" WE EVER HAD !!!!!!!!!!!!!!!!!!!!!!!!!!! YOU & YAHOO CAN GO TO **** !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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  2. mail screen clutter

    When I read and close an e-mail, I have to close out of mail completely and get back in to read another e-mail. If I don't, although the e-mail I'm closing does go away, it is replaced by solid blue covering the rest of the mailbox. THIS DOES NOT HAPPEN WITH MY GOOGLE MAIL ACCOUNT or any other application.

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  3. Why can I only see a limited number of the emails in my inbox?

    Desktop Gold will only let me view a very limited number of new and old emails, though I have many more. I have to go to Google and aol.com to read and deal with the rest. This is annoying, as I am paying a monthly fee for more convenience and help.

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  4. my mail is not staying available for more than a day. I can't find emails that are over 24 hrs old

    If I have mail that is over 24 hrs old, it just disappears in the new mail box and after 48 hrs is gone from my old mail box... this just started to happen in the last few days.

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  5. When I click on an email everything comes up but the actual email that is in the box and that is black, can you tell me how to correct this

    When I open an email the box comes up but the actual email in the box is black with nothing showing. How can I correct this?

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  6. Cancel my aol mail account

    I have been hacked on my e mail account I need to cancel accou

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  7. Because of a recent rash of spam emails I recently clicked on a mail setting of allow only email from my contact list

    Because of a recent rash of spam emails I recent;y clicked on an AOL mail setting of allow only email from my contact list but it has not taken effect...WHY!

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  8. I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing.

    I cannot view my email or spam in AOL Gold. I have run iexplore which has worked in the past , but now it does nothing. I have to get my email via my phone, but now I am getting messages from AOL that may not work after October and want me to do some app upgrade on my android to continue, I pay 16.99 per month for your service but only use it for mail.It may be better if I go to gmail for free.

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  9. mail folders still missing

    Mail folders still missing in 11.0.2878. I have to log on and off several times to get them to return. Sometimes its all of the folders, sometimes its just a partial list.

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  10. My "WRITE" icon has disappeared. I can get no AOL help! Please restore it.

    By actually listening and responding. Please restore my missing "WRITE" icon! One day it just disappeared.. Thank you. The Rev. Wm. Hill Brown, III

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  11. the ADG is on german language

    ADG is on german language

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  12. Old emails showing up when I open my mail.

    Old emails I have read for August are showing up when I click on Read. Please fix this

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  13. The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again

    The print on my emails is very light. I do NOT want to use bold. I wrote about this before and it was fixed. Now the print is light again

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  14. ADG mailbox

    The mailbox is not showing the actual picture in the content/body of an email, however, it's working in the webmail

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  15. I can not get my emails

    I can not open my emails this happening more and more

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  16. HELP FOR EMAIL PROBLEMS

    I now have 94 emails waiting for me to read, but I can't get to them....the page stays BLANK. I have SIXTY!!!! SPAM to get rid of, some duplicates I've gotten rid of numerous times. BUT WAIT, THERE'S MORE! Now when I tap "Delete All" of the SPAM, it disappears and then reappears in the regular delete area so that I have to do each of them ONE AT A TIME!!! And WHY, WHY, WHY do you send some of the regular deleted emails BACK TO ME the next day????

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  17. Email will not allow a save on my PC. Have to exit and bring up AOL again.

    Email will not allow a save on my PC. Have to exit and bring up AOL again. Many other AOL buts; thinking of dropping it for another Email service.

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  19. Mail I have read is staying in my New mail folder instead of just the IN or Old mail folders as it did until 2 days ago.

    Mail I have read is staying in my "New"mail folder instead of moving to the "IN" or "Old" mail folders upon closing Mail on the AOL Desktop Gold -- this just started happening 8/17/2020. Was there an update that caused this?

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  20. font

    There is a problem with the font and it must be repaired. It does not change including incoming emails. The computer is not allowing me to choose the font of my choice. This is NOT an idea, it is a problem with a complaint.

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