AOL Desktop Gold


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  1. Problem not Solved. Please Fix

    Problem not Solved. Please Fix.

    Aloha, We have contacted AOL Gold tech support Team multiple times about the problem described below. If you can not fix this, please let us know.  We know many others have the same problem and there will multiple cancellations of AOL if it is not corrected. Please respond. Thank you,Tam Nguyen Starting mid November, a pop-up appears in AOL Desktop Gold with the following message:        ttp://csync.loopme.me/?redirect= https%3A%2F%2Fmatch.bnmla.com%2Fusersync%3Fdspid%3D181%26uuid%3D%5BUUID%5D.This message comes on every few seconds and does not stop. It stalls AOL Desktop Gold. My cancelling this pop-up does not stop it from constantly coming back.I contacted AOL Tech support…

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. I am still experiencing the same pop-up day after day. I know you've had similar complaints I've called 3 times to complain, to no avail.

    Reading your AOL feedback, it seems many of us are having difficulties with the same pop-up that says nothing, redirects, etc, impossible to delete..very disconcerting. This a. m., it was relentless. What are you doing about this?

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  3. Can't sign on securely - says your security certificate is out of date

    Trying to sign in on my laptop says "This Connection is Untrusted - You asked to connect securely to api.login.aol.com. but we can't confirm that the connection is secure due to a problem with the websites security certificate (Cert Date Invalid) Such problems may indicate an attempt to steal your information.

    What now???

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    1 comment  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  4. Signing up for an AOL membership benefit has never worked at all for me in 7 years

    AOL's membership service with AARP has never allowed me to sign up well. Could someone at AOL help me with this please. Peter Sonnenreich
    Ph. (202) 246-**
    **@aol.com

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
  5. Netflix is not playing or compatible with AOL Desktop Gold

    My Netflix is not streaming inside the AOL Desktop Gold

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    0 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  6. Everytime I sign on, I have to reset sounds in personalization, reset my preferences in general mail and add and remove icons in the toolba

    Everytime I sign on, I have to reset sounds in personalization, reset my preferences in general mail and add and remove icons in the toolbar. AOL can start y repairing this. Thanks

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  7. Software stops working

    Not sure exactly what the reason is but I have to re-install AOL Gold often, the premium security turns off and the settings menu will not open. I do not know the cause of this and it seems to just randomly happen, some weeks there is no issue. Other weeks it is 2 to 4 times a day, all of the settings will not open.

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  8. report bug

    drafts were not saved after uninstalling and reinstalling AOL Desktop Gold. files were backed up.

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  9. Make it easier to help people.

    I need help getting rid of someone signing in. This has been reproved before and all I am advise it to change my password which I have did this. I have three accounts and want to get rid of two but I have messed with these password so much, I am not sure what password goes where. I NEED HELP. ** @aol.come

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  10. Uninstalling OLD AOL 9.8

    I have been using the new AOL Gold for years.
    I hadn't uninstalled the old AOL 9.8.
    I can find old aol directories and files going back earlier than 2019.
    also 2018 & 2017 files & directories named C_AOL Desktop 9.8.2 & 2a
    I ran the old uninstaller program and though it took a very long time, it showed an EMPTY "Select Applications to Uninstall"

    There was never an explanation of HOW to remove all the junk that the old AOL 9.8 has now become. When & How will you address this issue?

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  11. Please connect me to my AOL DesktopGold

    please connect me to my AQL deskttopGold

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  12. I open my mail and AOL search page opens up

    Why is it when I open an email, that AOL search window opens up on top and the email no longer is open.

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  13. Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 an

    Using AOL Gold I normally get a message that I have a file open when trying to send it as an attachment. Today I kept getting an EC 4001 and a message that needed an address to send the email. Looks like there is a bug in the system that did not give me the correct error message.

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  15. in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..

    in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes

    Can you check on that

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  16. Red number on aol desktop gold email

    I have noticed that when I'm on aol desktop gold on my desktop which has amd hardware, the red number by the read icon goes down as I'm going through my email and yet on my laptop, which has intel hardware, the red number by the read icon doesn't always go down as I'm going through my email.

    Looks like a bug in the aol desktop gold software.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  17. AOL DESKTOP GOLD SETTINGS

    I TYPE A MESSAGE ON WORD SINGLE SPACED.
    I COPY AND PASTE TO AOL EMAIL.
    AFTER IT IS SENT IT IS RECEIVED DOUBLE SPACED
    IT ALSO HAPPENS WHEN I TYPE DIRECTLY IN AOL EMAIL

    I TYPE AOL EMAILS SINGLE SPACED.
    AFTER THEY ARE SENT,
    THE EMAILS RECEIVED ARE DOUBLE SPACED.
    PLEASE FIND A WAY TO CORRECT THIS.
    I KNOW THAT IT IS A PROBLEM FOR MANY OTHERS
    THANKS
    mspain0626@aol.com

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  18. stop ruining my AOL GOLD by changing it

    Now it is completely unworkable since I just signed on.

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  19. AOL font and size

    Letters aren't clear and there's no option to change the font or the color on the aol news and articles. Revision 11.0.3384

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  20. ME SCREEN SHOT PHOTOS are still fuzzy and grainy still WITH AOL DESKTOP

    why WHY IS IT THAT ME SCREENSHOT PHOTOS ALWAYS TURN OUT GRAINY AND FUZZY WHEN I USE THE DESKTOP APP IN WINDOWS

    I sent the SAME photo from AOL.COM to the aol tester I wish I could attach the screenshots here AND they WOULD SEES the difference !!!!!!!!!

    THIS DOES NOT DO THIS WHEN I USE THE THE WEBSITE AOL.COM

    DO YOU HAVE SOME FREAKIN COMPRESSION THING GOING ON IN THIS APP??? IF SO YOU NEED TO TAKE IT OUT!!!!!!!

    that article should be much larger and clearer then this and its hard to read all of the text words…

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