AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1438 results found
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need help signing in and having multiple accounts on my sign in
I am unable to add multiple accounts on my aol desktop gold. It will not save my usernames and I have to sign in each time with my password and it also asks for 2 step verification. I have talked to tech support and they remotely used my computer to fix the problem, but was unable to repair. this. Please help!!!!!!!!!!!!!!!!!!!
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Sent emails not being put in Sent folder
Sent emails not being put in Sent folder.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Net 8
A question Why do I keep getting a message to upgrade to net 8 when I have done the upgrade?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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never got Microsoft update net.8 for aol
how do i get this & can u somehow resend this
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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can't delete folders in "READ"
Good Morning,
I've been trying to delete some folders under "My Mail Folders" .. The error message says either error code EC-4001 or it asks if I want to delete the folder and I say YES but it doesn't delete
This has been going on for a while
Thanks
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Inbox spacing
Virtual assistant tells me
- Click the Settings Icon in your AOL Mail.
- Under "Inbox Spacing," you can select ....
But there is no "Inbox Spacing" visible.
How can we punish the Virtual Assistant? Reduce its voltage ????
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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I go to the search bar, go to settings, click search history, but history are not showing up. search history was working fine for many years
AOL Desktop Gold Search History Issue
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Tool bars links not working and the AOL Search box (AOL Desktop Gold Beta)
Using the latest AOL beta version and I have noticed that the Money and Games link in the toolbar does not take you to the correct page. I am using the UK lang version :-)
Also, the AOL Search box does not load correctly.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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web site is impossible to Delete previous Credit Card from Account !!!
Make it easier to Delete Old Credit Card from Account, which currently does Not Work and requires going through the Tortures of the Damned to try to delete the old info there... Spent over an Hour and still nothing would delete old card number !!!
Stop Telling People to Manage Subscriptions to do it, That Does Not Work !!!Hi there, we are sorry to hear that! We'd like to further investigate this, can you
message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Peacock TV & Paramount Plus
I have noticed you can't watch anything on Peacock TV or Paramount Plus using AOL Desktop Gold. Peacock TV says "something Went Wrong. Sorry, your system configuration is not compatible with Peacock. Please check the supported devices in our Help Center (6007)."
Paramount Plus says "This video is currently unavailable. Please try again. Error code: 3005".
I have tried on a new of shows and they all say this. Please fix!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Microsoft
I received a message when signing on -- "AOL Desktop Gold now requires upgrading to Microsoft .NET 8." what is this all about
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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unable to open aol icon on desktop since Dec. 28, 2024. No help from engineering techs calling1-800-827-6364. Yes they have uninstalled.
unable to open aol icon on desktop since Dec. 28, 2024. No help from engineering techs calling1-800-827-6364. Yes they have uninstalled & reinstalled several times. Paying 10.00 a month. Any Techs in the US that can finish installing correctly. No this was not fixed >>Responded · AOL Desktop Gold Support (Admin, AOL) responded
This issue has been resolved in the latest version.Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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The first email in my inbox turns such a dark blue I can't read the subject or who it's from.
The first email in my inbox turns such a dark blue I can't read the subject or who it's from.
Let me put you in touch with one of our Technical Support Agents to help you with this. Please call at 1-888-265-3733. Our team is available 24/7 by phone.
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Adg security feature is annoying
I am unable to open different links from some emails because those are recognized to be fishy by Aol Dektop Gold, if I try to go on the web mail and open those links, even thought they a recognized by Malware bytes as being suspicious I can at least open them. since I use adg mostly, it is a very annoying feature, so please allow me to choose if I want to go to a website or not
I’d like to have one of our Technical Support agents look deeply into the issue you encountered with the address book. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone. Less
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Keep getting error message "Request Header Fields Too Large" - what is this??????
Keep getting error message "Request Header Fields Too Large" - what is this??????
Let me put you in touch with a technician to see exactly what’s causing this. Please call our AOL Desktop Gold team at 1-888-265-3733.
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AOL CONTINUES TO DO UPDATES BUT NOT FIX THE PROBLEM I HAVE COMPLAINED ABOUT FOR OVER 6 MO. AND AT LEAST 10 TIMES. YOU CLICK ON A SITE IN YOU
AOL CONTINUES TO DO UPDATES BUT NOT FIX THE PROBLEM I HAVE COMPLAINED ABOUT FOR OVER 6 MO. AND AT LEAST 10 TIMES. YOU CLICK ON A SITE IN YOUR FAVORITE PLACES AND YOU GET A BLANK SCREEN W/THE AOL ICON UP TOP BUFFERING AND THEN IT EITHER CONTINUES TO POP UP UP TO 8 MORE BLANK SCREENS OR SENDS YOU TO AOL SEARCH.
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Dangerous problem that continues to happen!
I am advising you of a SERIOUS problem that continues to happen. When I'm scrolling through the daily news articles, an article comes up that I'm interested in. I click to open it, and a message appears that "Your computer is infected with a virus and is locked! You must call Microsoft Support to resolve it!" And it gives an 800 number to call. If you call the number, a nefarious agent will start a remote session to take over your computer. However, it is not Microsoft! I've found that this only happens when the lower text of the article…
I’d like to have one of our Technical Support agents investigate this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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