AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. report bug

    drafts were not saved after uninstalling and reinstalling AOL Desktop Gold. files were backed up.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  2. Uninstalling OLD AOL 9.8

    I have been using the new AOL Gold for years.
    I hadn't uninstalled the old AOL 9.8.
    I can find old aol directories and files going back earlier than 2019.
    also 2018 & 2017 files & directories named C_AOL Desktop 9.8.2 & 2a
    I ran the old uninstaller program and though it took a very long time, it showed an EMPTY "Select Applications to Uninstall"

    There was never an explanation of HOW to remove all the junk that the old AOL 9.8 has now become. When & How will you address this issue?

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  3. Please connect me to my AOL DesktopGold

    please connect me to my AQL deskttopGold

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  4. I open my mail and AOL search page opens up

    Why is it when I open an email, that AOL search window opens up on top and the email no longer is open.

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  5. Desktop Pictures Out Of Sync With Captions

    When you open AOL Gold, the pictures (1-55 for 3/28) are continually out of sync with the picture description. This happens every single day! e.g. The picture for picture number 35 has the description from picture number 34. That description from picture 34 stays on Picture 35 for 8 seconds and the correct description for picture 35 appears. I thought Verizon was going to fix the mess at AOL?????

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    5 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  6. Signs me off

    Suddenly every time I try to refresh the welcome screen it signs me off of AOL.

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  7. The system keeps shutting down automatically after 3 or 4 minutes of use...extremely frustrating !

    Have AOL Gold remain in use once Logged In...this is a novel idea ?

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  8. improve aol desktop gold email

    After getting the newest update for aol desktop gold, the email, while improved, is still not right and I have had the aol software close out of the blue while going through email.
    Not a big deal though.

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  9. Multi McAfee Renew Messages

    Tired of getting renewal messages for my benefit subscription for McAfee. Tried to reinstall McAfee on my phones and was told an email was sent to continue the process, but non ever arrives.AOL needs to clean up its act. Last time I had the VIP help line "fix" the problem of renewal - guess what it is happening again.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. help engineers

    no local news or now same 1 news item for 10 days
    please give us what we pay for a paid member over 20 years

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    1 comment  ·  News  ·  Flag idea as inappropriate…  ·  Admin →
  11. adg

    all my favorite web sites are gone

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  12. Get those horrible icons off my emails!!!!

    Get these horrible icons off my emails!!!!!! How do I remove them? You do not need to make reading emails harder. Find something else to do. How do I remove them asap?

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  13. Going through email

    I have noticed that when I go through my email, the number doesn't go down and there is no red check mark next to each email.

    Right now, I have 236 unread emails, I just went through ten emails and yet no red check mark and the number is still at 236 when the number should be 226.

    The email does fix itself eventually, but it should be instant.

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  14. We're glad you're here

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  15. Having to click a link over and over again!

    Here lately I am having to click links over and over again and again it keeps taking me to AOL SEARCH!!!! I want it to take me where it is supposed to go!!! I pay for this service and i want it to work!!!!!!

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  16. HOW TO TURN OFF THIS COMPRESSION THING ITS RUINIG MY PHOTO MAPS

    IN THE AOL DESKTOP SOFTWARE MY MAPS ARE FUZZY AND AND GRAINY DO TO SOME COMPRESSION YOUS ALL MUST BE USING IN THIS SOFTWARE!!! I WANT TO TURN THAT OFF!!! HOW HOW DO I DO THIS??????????

    IF I CANNOT TURN THIS COMPRESSING THING OFF THEN YOUS TAKE IT OUT AND OR DISABLE IT

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  17. Automated System

    on the automated system tried a lot of times telling the exact email address and it kept telling me they cant find my email address
    - ongoing for 2 years

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  18. in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..

    in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes

    Can you check on that

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  19. AOL Desktop Gold - Display Compatibility

    AOL desktop gold is not displaying the email items and icon correctly on my computer. Whenever I hover over the email items it keeps on zooming and looks distorted. Icons are also missing when I hover over them. Tried to open this on safe mode and the distortion stopped happening but when I went back to normal mode this still keeps happening. I hope anybody can do something about this.

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  20. Tech Fortress reminder messages

    Why do I keep getting a pop up message from you every time I log in appearing in the lower right section of my screen telling me that Tech Fortress is not hooked up? I unsubscribed to Tech Fortress over three months ago. Please stop this from every time I sign in. Thanks.

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