AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. I can't open my emails Why?

    Fix the email problems - cna't ope emails - can't delete emails must do 2 or 3 times. spam goes to recently deleted WHY all these problems??

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  2. HELP FOR EMAIL PROBLEMS

    I now have 94 emails waiting for me to read, but I can't get to them....the page stays BLANK. I have SIXTY!!!! SPAM to get rid of, some duplicates I've gotten rid of numerous times. BUT WAIT, THERE'S MORE! Now when I tap "Delete All" of the SPAM, it disappears and then reappears in the regular delete area so that I have to do each of them ONE AT A TIME!!! And WHY, WHY, WHY do you send some of the regular deleted emails BACK TO ME the next day????

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    1 comment  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  3. address book

    yet another day goes by--probably 10 days now?? with no response from AOL technical support. My contacts list has disappeared in AOL desktop Gold only. can not get any support or help from AOL. Now I am starting to have the true meaning of AOL. A******* on Leave. What does it take to get help with this pitiful software

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    2 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →
  4. Changed Passwords not being saved

    Thank you for not closing this.. See my Post below

    When I do a changed password, I never see the "Do you Want to Save this new Password" (or some such check-off), and of course the old passwords keeps coming up..

    IE, Edge, Firefox & Chrome all work as expected - not AOL's Browser.

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    2 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  5. CODE:ET 5012 SERIOUSLY?

    WHAT THE IS THIS CODE? ALL I'M TRYING TO DO IS DELETE MAIL FROM MY MAILBOX AND THIS IS THE ERROR CODE SHOWING. WHAT IS THIS CODE ALL ABOUT? THE FACT THAT AOL SUCKS AND BLOWS AND JUST DOESN'T WORK AT ALL BUT WILL TAKE ALL OUR MONEY ANYWAY? YEAH. FIX THE THATS GOING ON FOR THE PAST WEEK, NOT JUST A DAY OR TWO, BUT GOING ON FOR A WEEK.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  6. Stop and Think

    Don't fix things unless you can make them better and not create work for your subscribers. Grrr Something happened on AOL Gold, etc. that has screwed up all of my passwords: bank, Facebook, AOL. I am so irritated.

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    0 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  8. Database cleaning?

    why am I getting this garbage of "database is cleaning up files..." and after this runs, clickable links don't work in emails, my computer is so slow its unreal. It was bad before you started once again reinventing the wheel and screwing things up. Stop with this already. We pay for your services and you do nothing but jack things up. Stop with the database .

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. browsing history is not being saved when relaunching or reaccessing AOl Desktop Gold please fix it

    browsing history is not being saved
    when relaunching or reaccessing AOl Desktop Gold

    please fix it

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  10. Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

    Wouldn't it be swell if AOL could allow you to sign on with the first try, deliver a non-blank welcome screen and show mail folders?

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  11. Mail does not work.

    If I click on Old or Sent mail the whole mail screen locks up. Have reported this three times with no feedback. And I pay for this nonsense?

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  12. WTF is wrong with AOHELL? I logged on at 8:00am and was DROPPED THREE TIMES by 8:50am

    FIX YOUR **** SYSTEM SO IT DOESN'T KICK US OFF EVERY 20 minutes!!

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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  13. EMAIL SERVICEEEEEEE GOES BLANK THIS IS TERRIBLE COSTING ME!!!

    About every 3-4 days my email goes blank white and when mine is like this my neighbor has email

    When I have email he does not have email
    Please get the new aol gold auto download now

    I am a realtor This is costing me money I pay you welllll

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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
  14. When right clicking on an image - NO Copy Image?

    When using Chrome Browser, a right click on an image - allows COPY IMAGE. and the image can be pasted elsewhere.

    When using AOL Desktop Browser, a right click on an image only has SAVE IMAGE -- No Copy!! Means I have to save, then (hopefully) IMPORT ..

    Are you recommending to not use AOL Browser, Use Chrome?

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  15. The chat room d

    Chat room is freezing up. When someone responds to your comment on a given topic and you want to reply by clicking "View in Conversation," you cannot get back to the other person's response. And the chat room keeps freezing up and pausing even when typing a comment.

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    1 comment  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  16. Emails not showing up in New Folder

    Although the mailbox shows a number of new emails, when I open it up there are fewer emails than was is stated. Email are disappearing then reappearing. However when I access AOL i "free" email web site all emails are showing up. I have reported the bug several times but Gold keeps dropping emails and all of a sudden they reappear. What is the problem.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  17. What happened to my favorites on the tool bar

    Why do my Favorites no longer show up on the tool bar.

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    3 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  18. Sudden need to sign in each time

    After being signed in all day, now when I close AOL Gold, I have to sign back in instead of automatically having the browser open. Then my personal favorites are missing in the task bar, Edit settings doesn't work and I end up having to restart the PC to only have to sign back in again which fixes the "favorites on the task bar, but I get the "welcome, etc. sounds each time. Mail isnt impacted. I reset the sound by disabling them, now every time I have to sign in. Why?

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    2 comments  ·  Browser  ·  Flag idea as inappropriate…  ·  Admin →
  19. I cannot got to old or sent mail on the gold desktop version it locks up everttime how do you fix this i need to use this feature

    I cannot got to old or sent mail on the gold desktop version it locks up everttime and you have to shut it down thru windows task manager how do you fix this i need to use this feature

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  20. Mail I have read is staying in my New mail folder instead of just the IN or Old mail folders as it did until 2 days ago.

    Mail I have read is staying in my "New"mail folder instead of moving to the "IN" or "Old" mail folders upon closing Mail on the AOL Desktop Gold -- this just started happening 8/17/2020. Was there an update that caused this?

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →
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