AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
1470 results found
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block all sender except contacts is not working on AolDesktop Gold
block all sender except contacts is not working on AolDesktop Gold
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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Others on my account can see their email...I can't
I forgot to add this in my post a few minutes ago. Other folks on my account can see all their emails, New, Old, Spam when they log in. I cannot. HELP! Fix this!!
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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RUDE STUID CUSTOMER SERVICE LEAVING ME MESSED UP THAN WHEN I CALL
GET PEOPLE WHO SPEAK ENGLISH AND DONT TALK OVER YOU WHEN YOU ARE EXPALINING THE ISSUE
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Fix the problem as soon as it is reported, don't ignore it.
"Report a Bug" ignored my report about the problem with the email text upon sending; it is not readable after being sent. Two weeks have passed, and they haven't fixed the problem. They also haven't fixed the bug for phone calls, because they only accept texts on a cell phone to send the verification code. What kind of service are they offering us when they don't fix the problems in their application? Is it worth continuing to pay AOL when the customer is left dissatisfied?
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL Desktop Gold
I trie to install AOL Desktop Gold on my new computer but it seems like it's empty and emails or favourites are not showing anymore.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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CANCEL
I WANT TO CANCEL SYSTEM MECHANIC
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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PLEASE!! FIX "YGM"
I am begging You to PLEASE fix YGM, It's been toooooooo long since it has worked. Have missed a lot of e-mail account of this NON-FIXED issue. What a Christmas gift that would be.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Unable to delete mail under the spam folder using the ADG error code is ET-5016
Unable to delete mail under the spam folder using the ADG error code is ET-5016
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Outgoing Mail Error code et-506
Suddenly yesterday out going mail gets this error. When I open the sent mail there is nothing in the body of the email. If I open the sent email on my phone, I can see the text. I assume the mail went out, but it is not recording on ADG. This is very problematic.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Saved links have disappeared
All my saved links have disappeared from under "My Favorite Places" Can this be fixed?
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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browser login issue
Browser doesn't save passwords.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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How to speak with AOL agent to get the needed HELP!!!!
I just had the WORSE conversation with AOL. Someone by the name of "Rejes!" (Spelling ??)
So EXTREMELY UPSETTING!! I LITERALLY HAD TO HANG UP, COULD NOT SPEAK WITH HER AFTER 20 MINUTES OF TRYING TO EXPLAIN THE HELP I NEEDED.ALL I WANTED TO DO IS CORRECT & UPDATE PAYMENT METHOD FOR AOL. I NOTICED A PAYMENT WAS BEING TAKEN FROM A WRONG ACCOUNT. i WANTED TO MAKE SURE ALL FURTHER PAYMENTS COME FROM THE CORRECT ACCOUNT.
THIS WOMAN, WAS SO UNHELPFUL. I ASKED TO SPEAK TO A SUPERVISOR, SHE INFORMED ME SHE COULD NOT TRANSFER ME.
I DID…Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOLD Desktop Gold
When trying to add the account on the Aol Desktop Gold i see the error " We could not sign you in. Try again from a different device. "
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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AOL GOLD
At first on AOL Desktop Gold, it looked like I was offline. I reinstalled the app, **** a back-up and now the emails are not showing anymore, instead the inbox looks like purple lines.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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member was able to log in her account but showing folders empty
member was able to log in her account but showing folders empty
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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cannot receive email from optonline.net
Cannot receive email from optonline.net
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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mark as unread
Clicking on "Mark Unread" on a single Email Page, does not work anymore. I have to go back to the complete "Inbox" email list and click on the "Mark Unread" button, in order to save that email. Why?
I tried deleting Desktop Gold and reinstalling, no luck.
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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Print isn't working in Windows 11
AOL Desktop Gold doesn't let me print out documents. I have to use another browser
Hi there! We are sorry for any inconvenience you have experienced. To better understand and address this matter, kindly direct message us on X at @AOLSupportHelp or on Facebook via our AOL Customer Care page. Alternatively, if you do not utilize social media, please visit help.aol.com. Thank you.
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trending now ... a listing automatically dropping down from search bar .... incredibly incredibly annoying ... being told cannot stop .. !!!
the trending now news topics automatically dropping down from the search bar is beyond annoying ... get rid of it !! super super annoying ...
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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I can`t receive any emails
my email box is empty
Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!
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