AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. ability to change the time of receipt of email.

    the time stamp for receipt of emails is 3 hrs behind me (I'm on east coast, setting is west coast) and I have learned from tech support there is NO WAY to correct it.

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  4. AOL problems again today waiting forever for everything

    AOL problems again today waiting forever for everything

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  5. When sending an email, please give users an option whether they want to add the name next to the email address or not. Please add this in th

    When sending an email, please give users an option whether they want to add the name next to the email address or not. Please add this in the settings ASAP

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  6. Quick Find - Select All- Delete

    Hello, I have the most difficult time cleaning out my mail box. PLEASE YOU COULD HELP IN THIS WAY:
    Quick Find:
    Then IF you would ADD these options:
    SELECT ALL:
    DELETE:

    I have to scroll to delete one email at a time..that takes hours that is why I don't do it. I have so many emails that I try to get people to send me messages in other ways. However I could quickly get ahold and manage my mail so much easier if for example:
    QUICK FIND: gnc
    then all my emails that say GNC would come up
    then
    SELECT…

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  7. Recently, AOL GOLD changed the email program so that if I have an email open and another email lands in my mail, the open email moves to old

    Recently AOL GOLD changed the email program so that if I have an email open and another email lands in my mail folder, the open email automatically moves to Old Mail. It is very inefficient to have to move to old mail to delete the email I just finished.

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  8. cortextoxy.online

    Please block the cortextoxy.online domain.

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  9. Close the mail box

    Before I used to close the mail box to avoid junk mail, please bring it back. I report this two year ago, you people, don't do nothing. work do your job.

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  10. Mail, not enough space to write long text

    When I write a long text at the and I can't type normal, instead I ending typing likethisnospacesthemoreihitthespacenothinghappen, is this normal to type like this? I report this twice, is been more than two years, still the same. You people don't do nothing good....

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  12. Get rid of all the upgrades you have made in the 4 months!!!

    In the last 4 months I have;
    1. Stopped being able to save mail with out opening.
    2. Stopped being able to open links from my face book without having to click on another link to to approve the link.
    3. Copy and paste pictures into emails. Pictures I paste do not come through on the other end and 50 % of the pictures pasted into mail to be sent later disappears when the mail is reopened.

    4. Mail in my send later file is sent with the date it was saved no the date it was sent.
    Please fix…

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  14. Hello! I started out hating AOL Gold but have grown to love it. The following glitches should be fixed, h(mostly) love it. The following

    The following 'glitches; on AOL GOLD should be fixed. First, when I try to "manage' my Mail Folders (for instance, rename one of them) it doesn't 'catch' and register when I make the change and press SAVE...... It just stays there and then when I look, the change didn't register.
    Also, when I go to save an email, sometimes there is no arrow if I want to choose "Save on my PC" as opposed to "Save on AOL". Then other times both arrows are there. Could you please fix this so it works all the time? Finally, I see you…

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  15. First, you can expand the mailbox window size by following the steps: 1. Drag one of the four corners of the mailbox window to your desired

    AOL – September 24, 2020 – set size of email window:
    First, you can expand the mailbox window size by following the steps:
    1. Drag one of the four corners of the mailbox window to your desired size and position.
    2. In the TOOL BAR AT THE TOP, click " Window" (between SAFETY and KEYWORD!) then choose " Save Window Size and Position" from the drop-down menu.

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  16. I have sent repeated bug reports on Feedback

    While you responded on Feedback, no one from AOL has reached out to address my issues: Is anyone going to contact me to resolve my issues?

    I have sent repeated bug reports and still have no resolution. I have contacted support, they went into my system and reinstalled the software but since the issue wasn’t resolved they advised to send a bug report. But the bug reports do NOTHING!! My issue is still here on the gold desktop software. I can't switch between new, old and sent mail tabs in aol gold desktop software without very long delays. Most of…

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  17. Emails in alphabetical order

    I am not no longer able to view my sent emails in alphabetical order.

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  18. when deleting emails two codes pop up ET5005 or LC4007 or both on each email

    Aol must have dumped anyone with a brain it is in the worst shape ever!
    The have left wing corrupt censors in the comments! Did the russians take over?

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  19. AOL PROGRAM FOR ONLY AOL E MAILS TO GO TO MOBILE DEVICES

    IF AOL HAD A PROGRAM TO SEND ONLY MY AOL E MAIL TO MY MOBILE DEVICES FOR $5 OR $10,A MONTH, i WOULD GLADLY DO IT. BUT I DO NOT WANT AOL'S ENTIRE PROGRAM ON MY MOBILES. DON'T WANT MY MOBILES CLUTTERED WITH ADS, ETC.
    IF IT'S ON MY KINDLE NOW, WILL CALL AND CANCEL.

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  20. You have ruined AOL with a very lousy email restructure. Where is my email Verizon????

    "New" AOL mail pages are garbage. I live in the busy physical REAL WORLD and don't have time. Be smart and bring back "old" email for those of us who still live in the physical world. Just plain stupid.

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