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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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2961 results found

  1. We're glad you're here

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    Reviewed  ·  12 comments  ·  Admin →
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  2. AOL News - New (terrible) format

    Your not giving the full title of an article, just a partial title followed by.......in your new format for AOL News, is a terrible idea. I will not open any article that does not clearly state what the content is. This is bad for AOL and your advertisers a well.

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    Reviewed  ·  5 comments  ·  News  ·  Admin →
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  3. Email automatically going to "old email" while reading it

    When I open up an email and while I'm reading it the email is automatically sent to "old email". There are times when I want to keep that email as "unread". I don't like that it automatically goes to "old email" and then I have to go and find that email in "old email" and then mark it as "unread". I want to decide where it should go. It used to be that after you read an email and logged out of email, it was then that the emails would go to "unread". Please bring that back. If I have…

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    Reviewed  ·  5 comments  ·  Mail  ·  Admin →
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  4. get rid of that ugly yellow highlight you installed on 3/24

    get rid of that ugly yellow highlight on email

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    Reviewed  ·  223 comments  ·  Mail  ·  Admin →
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  5. Please stop putting the OLD in the MAIL FILE...I lost a piece of mail recently and time overlapped and I lost an important contact informati

    Please get rid of the OLD in MAIL...I recently lost a very important contact because the email dropped into the OLD and I had it cut off! PLEASE do away with the OLD MAIL folder!!!

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    Reviewed  ·  2 comments  ·  Mail  ·  Admin →
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  6. I coulnd't write a message into Chinese characters

    I Couldn't write a message into Chinese characters
    I could write a subject with Chinese character using a Pen pad but I couldn't write directly on the body message. I had this settings before but now it's not available no more.

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    Reviewed  ·  2 comments  ·  Mail  ·  Admin →
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  7. Please delete the OLD from the NEW MAIL..

    Please remove the OLD from the NEW MAIL box...I have lost two emails recently because of this...and it is very DIFFICULT!!!

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    Reviewed  ·  2 comments  ·  Mail  ·  Admin →
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  8. Stop erasing OLDmail.

    Stop erasing my OLD mail. Thank You

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    Reviewed  ·  1 comment  ·  Other  ·  Admin →
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  9. Opting out of Unwanted Ads

    Nothing is more depressing that having animal cruelty ads posted on the welcome tab. There should be a way of deleting these ads. Since I am paying for AOL Desktop Gold and other AOL additional services,. I should be permitted to opt out.

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    Reviewed  ·  1 comment  ·  Welcome  ·  Admin →
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  10. update scam

    have updated and restarted still have update notice.
    had a hacker/scam artist named "sam" trying to Update my account for a few dollars NOPE pay enough each month for this service

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    Reviewed  ·  0 comments  ·  Account  ·  Admin →
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  11. The previous protocol allowed one to have multiple emails open on screen simultaneously and to order them (overlapping) as needed, and in a

    The previous protocol allowed one to have multiple emails open on screen simultaneously and to order them (overlapping) as needed, and in a way that allowed subject-line/date/etc to be visible and findable.
    The new protocol of all open emails existing simply as tabs in a single box is counterproductive. You can't change the order or see the subject, so useless for easy toggling.

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    Reviewed  ·  1 comment  ·  Admin →
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  12. stock market data

    I'd much rather see the number of points the Dow Jones average etc. is up or down as compared to the percent of change. I cannot relate at all the just seeing the percent number.

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    Reviewed  ·  0 comments  ·  Finance  ·  Admin →
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  13. Please do away with the OLD mail in the NEW Mail setting. I am loosing good materials!

    In AOL GOLD, the OLD mail setting causes me to have to take seconds to retrieve mail from my NEW mail setting! PLEASE remove the OLD mail setting!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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    Reviewed  ·  2 comments  ·  Admin →
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  14. Enable picture-in-picture for videos

    Please make it so videos playin can pop out in a picture-in-picture window. This would be a nice addition for some of us who watch videos while doing other tasks.

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    Reviewed  ·  0 comments  ·  Browser  ·  Admin →
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  15. WHERE ARE OLD EMOJIS?????

    Restore regular emojis!!!! PLEASE

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  16. How about you drop your left wing bias and just report the news WITHOUT spin? Why I've stayed with this second rate ISP is beyond me!

    How about you drop your left wing bias and just report the news WITHOUT spin? Why I've stayed with this second rate ISP is beyond me!

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  17. Add send only address option to Desktop Gold

    AOL WebMail has an option to set "send from" with addresses other than @aol.com.
    Since we are paying for Desktop Gold, we should be getting all the features of the free service.
    Please add this to Desktop Gold!

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    Reviewed  ·  1 comment  ·  Mail  ·  Admin →
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  18. AOL hopelessly radical left leaning...

    After being a subscriber for over 25 years, I must say I am utterly disappointed that AOL has become so LIBERAL...it is one thing to lean left, but to provide statistics based on their opinion is not worthy of them. I only wish they would get back to reporting facts and at least, try to stay neutral politically....half the country is conservative, some how they cannot accept that FACT!!

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    23 comments  ·  News  ·  Admin →
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  19. You can improve AOL Gold by not changing how email is functioning without first asking the customer if they want that change.

    When some dumb IT person decides how emails can be better they either need to first take a survey or give those of us paying customers the option to have or not have the new function. Email being moved to "old" mail while you are reading it stinks and I want it to remain on the "new" mail page until I close it and can either delete it or move it. I don't want to have to go to "old" mail in order to do this.

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  20. Don't expect anybody to read your news stories since you began truncating the headlines. Now no reason to click.

    Go back to the old style. Make the headlines complete sentences so readers know what the story is about. I'm not going to waste my time clicking on stories now that you've truncated the headlines.

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