AOL Desktop Gold

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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.

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  1. Now that the AOL computer system has erased ALL of my Mail GROUPS... I DEMAND that AOL put MY Address Book... with MY contacts... back on to

    Now that the AOL computer system has erased ALL of my Mail GROUPS...
    I DEMAND that AOL put MY Address Book...
    with MY contacts...
    back on to MY computer...
    as a separate file...
    like it USED TO BE !!!!!!

    AOL had NO right EVER to remove MY contacts from MY computer !!!!!!!!!!!
    .

    103rd ranked
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    8 comments  ·  Address Book  ·  Flag idea as inappropriate…  ·  Admin →

    Please let us know if you have lost the contacts altogether, or just the groups you had saved on AOL Desktop Gold. And also, let us know if you can see the contacts/groups on mail.aol.com. You can use the Quick Find option on AOL Desktop Gold as well, to search for the contacts by their name/email address.

  2. Returning Comments on Bug reported issues. When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. Th

    Returning Comments on Bug reported issues.

    When contacting AOL techs by phone on problems, they tell us to use the “Bug” link to do so. This can be hopefully helpful since so many of the AOL phone contacts are unproductive and inconsistent from one tech to another. On average, most of the phone-in tech calls’ answers to tech issues are to reinstall AOL Gold, where that often is not the solution. Their tech resolving expertise is usually very shallow. They spend more time trying to sell me a protection package than trying to find an experience supervisor to answer difficult…

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    3 comments  ·  General  ·  Flag idea as inappropriate…  ·  Admin →

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I can escalate this to our engineers please provide me with additional details about the issue you are experiencing.

  3. Unable to open favorites. When I copy theURL for the favorite I want and paste it on INTERNET EXPLORER ti opens.

    Unable to open favorites. When I copy theURL for the favorite I want and paste it on INTERNET EXPLORER ti opens

    219th ranked
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    3 comments  ·  Favorites  ·  Flag idea as inappropriate…  ·  Admin →
  4. complaints

    one of your advertisers is using a Walmart gift card scam that voilated several laws including SS# and credti card number

    171st ranked
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    0 comments  ·  Other  ·  Flag idea as inappropriate…  ·  Admin →
  5. Restore Email Headings with Date on Far Right

    Please restore or give the ability to move the date on the email headings to the far right

    68th ranked
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    2 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    We’re happy to help! Can you provide some more details about your request? For example, do you want the ability to drop and drag the Date column so it’s on the far right of the message view?

    Sincerely,
    AOL Product Support

  6. 219th ranked
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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  7. AOL settings

    i want to have single line format whenever i send emails.

    171st ranked
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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hey,

    Thanks for contacting us. Can you provide more details about the single line format, so we’re better able to troubleshoot the issue?

    We appreciate you reaching out.

    Sincerely,
    AOL Product Support

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