AOL Desktop Gold


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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.



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  1. Can't add new user names anymore. I want my entire family on one account like it was.

    You charge people for AOL gold and you took away ability to add or create new screen names. We used to have several other features such as keyword spam blocking. You took that away. AOL was once the top email and people laugh at me for still using it. You are a joke. Put the features back you took away or I will cancel you. As a AOL paying customer we used to get perks for it. Now we get nothing.

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  2. Email is quarantined

    Delivery has failed to these recipients or groups:

    lj4854@aol.com
    Your message wasn't delivered because the recipient's mailbox is quarantined. If the problem continues, please contact your email admin. What's the story with this???

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  3. tho

    I cannot find my other usernames. gone no warning. cannot log into microsoft and other companies you need to provide some way recover lost usernames at least long enough to manage the problem

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  4. Switch user

    I don't like the new update for the switch user, please have it back to it's oldest update.

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  5. When Your Tech support

    Asking for a phone number by itself is not a verification. An unauthorized person can give their phone number and if this is not checked by the agent against the known number for the authorized person anyone can be authenticated.
    All agents that request a phone number for a final ID verification need to know the phone number of the individual calling before they ask.

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  6. Access Denied on PCH.com

    I was getting the "Bad Request" message that someone else reported on PCH.Com's games and now I'm seeing "Access Denied" for games and that the server will not access the game. What is going on with this? I've been with AOL for years & years and would appreciate a resolution to this problem.

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