AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
216 results found
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I have used AOL Desktop Gold since it started. Up until September 20th. when a new e-mail was delivered to me, it would automatically appear
I have used AOL Desktop Gold since it started. Up until September 20th. when a new e-mail was delivered to me, it would automatically appear in my NEW folder, which I always keep open on my screen. Now, I hear the sound notification of a new e-mail, but it does not show up in my NEW folder like always. Now I have to refresh the folder, an extra step. How will I know that THERE IS a new e-mail? What if I can't hear the sound notification or have my sound muted? This has only started since a AOL Software…
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016
I've had one email in spam now for more than a week that will not delete. I've tried multiple times. Each time I get an error code ET-5016 telling me to try again later yet all the other ones delete. I'm sick of it and want it gone!
Let me put you in touch with one of our Technical Support agents to help you with this. Please call our AOL Desktop Gold team at 1-888-265-3733. Our experts are available 24/7 by phone.
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Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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Suspicious activity keeps blocking my emails
AOL keeps blocking my attempt to send emails as 'suspicious.' They forced me to change my password. I did so. They then again blocked my ability to send emails. I have now changed my password several times with no luck in sending emails. It's a shame because I have had my AOL account for ~30 years. Looks like it is time to say goodbye.
Our Technicians want to look more into this issue. Please call at 1-888-265-3733. Our experts are available 24/7 by phone.
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change from former formatting
All of my incoming, old and sent mail have a "star" before the listing....why?
Secondly, all of a sudden, my opened emails do not fit on the screen and I have to scroll,.... why????
Please call at 1-800-827-6364 and one of our technician will assist.
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ADG latency
whenever you scroll through the emails it highlights everything the mouse passes through which is annoying. Please provide a fix to remove this feature which just showed up with the latest version 11.0.3316. How come we lost the feature whenever you add a new email address it automatically gets added to the address book, if you could please bring this back.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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report bug
drafts were not saved after uninstalling and reinstalling AOL Desktop Gold. files were backed up.
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete..
in my Mail folder " Saved on my PC" I have a sub folder , which I cannot delete.....always getting error code EC-4020 and please try in 5 minutes
Can you check on that
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Red number on aol desktop gold email
I have noticed that when I'm on aol desktop gold on my desktop which has amd hardware, the red number by the read icon goes down as I'm going through my email and yet on my laptop, which has intel hardware, the red number by the read icon doesn't always go down as I'm going through my email.
Looks like a bug in the aol desktop gold software.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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AOL DESKTOP GOLD SETTINGS
I TYPE A MESSAGE ON WORD SINGLE SPACED.
I COPY AND PASTE TO AOL EMAIL.
AFTER IT IS SENT IT IS RECEIVED DOUBLE SPACED
IT ALSO HAPPENS WHEN I TYPE DIRECTLY IN AOL EMAILI TYPE AOL EMAILS SINGLE SPACED.
AFTER THEY ARE SENT,
THE EMAILS RECEIVED ARE DOUBLE SPACED.
PLEASE FIND A WAY TO CORRECT THIS.
I KNOW THAT IT IS A PROBLEM FOR MANY OTHERS
THANKS
mspain0626@aol.comIf the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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stop ruining my AOL GOLD by changing it
Now it is completely unworkable since I just signed on.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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ME SCREEN SHOT PHOTOS are still fuzzy and grainy still WITH AOL DESKTOP
why WHY IS IT THAT ME SCREENSHOT PHOTOS ALWAYS TURN OUT GRAINY AND FUZZY WHEN I USE THE DESKTOP APP IN WINDOWS
I sent the SAME photo from AOL.COM to the aol tester I wish I could attach the screenshots here AND they WOULD SEES the difference !!!!!!!!!
THIS DOES NOT DO THIS WHEN I USE THE THE WEBSITE AOL.COM
DO YOU HAVE SOME FREAKIN COMPRESSION THING GOING ON IN THIS APP??? IF SO YOU NEED TO TAKE IT OUT!!!!!!!
that article should be much larger and clearer then this and its hard to read all of the text words…
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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improve aol desktop gold email
After getting the newest update for aol desktop gold, the email, while improved, is still not right and I have had the aol software close out of the blue while going through email.
Not a big deal though.If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Lost "MAIL SETTINGS". Comes up as a black box if it comes up at all
Bring back settings. They've disappeared
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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HOW TO TURN OFF THIS COMPRESSION THING ITS RUINIG MY PHOTO MAPS
IN THE AOL DESKTOP SOFTWARE MY MAPS ARE FUZZY AND AND GRAINY DO TO SOME COMPRESSION YOUS ALL MUST BE USING IN THIS SOFTWARE!!! I WANT TO TURN THAT OFF!!! HOW HOW DO I DO THIS??????????
IF I CANNOT TURN THIS COMPRESSING THING OFF THEN YOUS TAKE IT OUT AND OR DISABLE IT
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Fix whatever is causing the EC 4004 and EC 4008 errors when trying to read and send emails
Fix the cause of the frequent EC 4004 and EC 4008 errors that delay reading and sending emails.
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Why do I have to click on email twice to get it to open? This has just started. New glitch?
Why do I have to click on email twice to get it to open? This has just started. New glitch?
If the issue still persists please give us a call at 1-800-827-6364 and one of our technician will assist.
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Cancel my aol mail account
I have been hacked on my e mail account I need to cancel accou
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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Please fix the copy/paste function - it seldom works and now has a copied bit of text stuck in the copy memory so it's messed up other sw!
In GOLD, the copy/paste function in Write does not work correctly. Usually it doesn't copy at all; now it is holding onto the last thing I managed to copy in AOL several days ago so that I cannot copy anything else from any application. I just keep getting that same bit of text from an AOL screen. I see others have complained about copy/paste, but you've closed the issue. But it is NOT fixed yet!! Please reopen!! Thanks
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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HELP FOR EMAIL PROBLEMS
I now have 94 emails waiting for me to read, but I can't get to them....the page stays BLANK. I have SIXTY!!!! SPAM to get rid of, some duplicates I've gotten rid of numerous times. BUT WAIT, THERE'S MORE! Now when I tap "Delete All" of the SPAM, it disappears and then reappears in the regular delete area so that I have to do each of them ONE AT A TIME!!! And WHY, WHY, WHY do you send some of the regular deleted emails BACK TO ME the next day????
Please give us a call at 1-800-827-6364 and one of our technician will assist.
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