AOL Desktop Gold
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Tell us how we can improve your AOL Desktop Gold experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
365 results found
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Email groups missing
I just spent about 90 minutes with AOL tech support to try and fix why all of my email address groups disappeared. I tried to add a new group and AOL had a glitch and logged out. When I logged back in all of my email address groups were missing. I was told by tech support that they could not back up my address groups. I have maybe 60 different groups so I told them I was not a happy camper. Has anyone else had this issue? The tech support guy even installed a newer version of AOL Desktop Gold…
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User defined and stored email history
Make a way to Save any number of past emails in large blocks (user selectable) anywhere from a single day or up to a year or more into a single file that contains categories of (sender) (recipients) (copies to) (blind copies to) (timestamp) (sent or received) (attachments) and (text body within the email), that can be stored on the users hard drive and searched WITHOUT having to go online. Should be able to specify to what category the search applies. For example, the user might want to search for all emails that came from a certain email address, or were…
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email problems
Since update with gold bar added-it is a pain and the sorting from or date order wont go to the top it seems to get stuck wherever the blue/gold bar was last...Very hard to navigate and we pay for this over 20 years please fix....
And the automatic e-mail saver to sent does not work anymore, and the auto populated one only works someones now when u are sending an email -
Didn't find what I looked for
AOL desktop gold update feature is stupid and unnecessary; I should be able to opt out.
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Automatically insert a space after inserting an emoji or pasting in a hyperlink.
Hitting the spacebar doesn't work to add a space. It is annoying and frustrating to find AoL adding text to the hyperlink or having to type text after an emoji in order to go back and add a space before the text.
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Why did you remove the ability to see the photos in a sent message?
Before your update, the emails stored in the Sent folder had their photos that were embedded in the correct spot. Now they are just squares. Why the change? I am often asked to send another copy of a sent message with the photos and now it is much more difficult to do.
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Stop emptying Spam Address Folder every few days, let it fill up to it's max 1st.
I follow the Desktop Gold instructions to the letter regards blocking SPAM by listing the SPAM Addresses into the "Blocked Mail Folder". Yet AOL keeps cleaning the folder every few days and I have to start all over again, with same SPAM addresses. And AOL is charging me for this stupidity...
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Create a folder where all my starred emails are in the same place
Create a folder where all my starred emails are in the same place
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Favorites Quick Find Field
As soon as you type a character in the the Favorites Quick Find field, an "X" appears in the right-most position. This allows for a quick clearing of the field when your search is finished. This feature is also part of the Search field of Feedback where I am typing now.
Please add this feature to the mail Quick Find field.
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Mail Returned
I NOW Use A Different Company For Tech Support BECAUSE AOL Help Kept Sending Me To Them Anyway......So I Cancelled AOL.. WTF,...
(W-ednsday T-hursday F-riday) .....If AOL Can't Do It & They Forward Us To Another Service Why Should We Pay For BOTH?.... I Also Dumped My Paying Account Of 18 Years & Now Use The FREE AOL... I've Watched It Go from "Bad To Horrible" & I PAY For IT? -
The new Star on the right side of the screen that shows up when you are reading an email, prevents you from accessing the bottom of emails.
please get rid of the star on the right side of the screen when you are reading emails. It prevents you from seeing the bottom of the email and saving it, deleting it etc. It is very annoying!
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Buttons at bottom of each piece of e-mail -- SAVE, MARK UNREAD, or DELETE -- have become obscured by AOL upgrade.
Since the recent upgrade, the size of opened e-mails is slightly larger. This obscures the SAVED, MARK UNREAD, OR DELETE buttons at the bottom of each piece of mail. I have to use a work-around -- an extra step or 2, which is time-consuming -- to designate how each piece of mail should be handled (SAVE, MARK UNREAD, OR DELETE). I agree with other users that the new orange highlighting of mail is, at best, unnecessary and, at worst, annoying. The ineptitude of AOL never ceases to amaze.
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setting bcc, cc etc to send email
sending mail bcc , cc etc you have to go the bottom of the screen for each one. The old way was faster it was right by the name. Please reinstate the old way or make us able to reinstate it using settings.
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COMPLAINT: MAIL ADDED ICONS ON SUBJECT LINE PLEASE REMOVE
The added icons on the mail subject line is NOT USEFUL AT ALL, PLEASE REMOVE IT IMMEDIATELY. There are already icons at bottom of screen for mark unread, delete, report spam. DO NOT WANT THESE ICONS ON THE SUBJECT LINE.
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Allow MOVE an email between: Inbox, Drafts, Deleted, Sent or Spam
On my smartphone or tablet AOL APP: I can move an email from any of my lists to any other list.
On my desktop gold, I do not have that full flexibility. Please add this function to the desktop gold AOL -
I am very upset that the feature under send email has been removed. You cannot select same on my pc now. That featur need to save on my PC
I am very upset that the feature under send email has been removed. You cannot select save on my pc. This feature has been removed. I have been using AOL and this feature for over 30 years and this is a big inconvenience. This feature needs to be restored. Thanks
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Any chance we'll get back the ability to hit Ctrl and Enter and have it Send our emails?
AOL used to allow us to use our keyboard to Send an email by simply holding down the Ctrl key and hitting the Enter key.
Any chance they can add that back again. It should be a very simple macro command.
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quickbooks compatibility
I cannot send reports out of Quickbooks with AOL because of some security issue. Can you fix this or tell me how. Quickbooks thinks AOL is not secure but it will allow me to send reports through GMAIL. If you do not fix this I will have to switch to GMAIL.
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