AOL App For Android
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
419 results found
-
Remove read/deleted emails from the list of "New Emails", very frustrating having hundreds of old/deleted emails show up.
I still see old emails I'veread and deleted in my "New Emails" folder, when they should all just be in my trash/deleted folder.
Please remove and re-add your account to the AOL App and check if the problem persists.
-
Here’s how to manage your notification sound:
1. Open the AOL App.
2. Tap on the Settings button (Gear icon on the bottom right).
3. Tap on Notifications.
4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
5. Under the ‘Email Received’ section, tap on your Email Address.
6. Tap ‘Sound’ and after you chose one, tap the check mark to save it -
I select more than one email & select move to old mail they do not move no matter how many times I try and on different days. Annoying!
These emails then get stuck in new mail or stuck in old mail if I am trying to move back to new. Some emails work fine but others don't maybe it the group selecting ticking on main mail folders that causes it.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Keep us posted if you encounter any other issues.
-
Enable access to the emails after login in from Firefox currently blocked by the standard Kaspersky anti virus
Anti virus blocker
Please make sure you have Chrome installed and enabled. Chrome must be the default browser for the AOL app to work correctly.
-
To uninstall the AOL app, simply press and hold on the app’s icon until the “Uninstall” button appears.
-
fix the drafts please, the app keeps deleting mine! 😭
glitchy drafts
Sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
fix the app. I can't log in. time to use gmail or Yahoo permanently!
AOL app not working
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app -
Sorry to hear that. Please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Thanks for the feedback! It’s so nice to get positive reinforcement from our users, as you are the audience we are working hard every day to serve. We really appreciate the time you took to send your note. Thanks again and have a fantastic day!
-
Bring back the ability to filter NEW MAIL folder for addresses I want to let in. Now it's like I have TWO SPAM FOLDERS. What's ww you people
I used to be able to filter wanted addresses into new mail folder. The rest would go to spam. Your update removed that. Just leave well enough alone please. It makes me scared to do anymore updates of the app.
If unwanted junk mail is getting through your filters, the best way to stop it is to mark it as spam, under the ‘More’ menu.
Here’s how to easily mark emails as spam: http://o.aolcdn.com/hss/storage/fss/e398952e897ea5a54d5af61e47ccc5d1/mark+as+spam.png (37 kB)
If you see emails wrongfully directed to your Spam folder, select the email and click “Not spam” to redirect it to your inbox.
For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go to the folders where you want them — or, make unwanted mail from specific senders go straight into Trash or Spam. Note: You can create up to 50 filters.
To learn more about your Mail Settings and Spam in this AOL Help article: https://help.aol.com/articles/aol-mail-spam-and-privacy
-
I don't want to use aim.com.. only AOL.com, why is it defaulting to aim.. I don't want it.
I didn't sign up for aim.com email.. aol.com is all I want.
You can switch between your @aol and @aim address be clicking on the down arrow on the right side of the “From” field.
-
attachments
attachments Does NOT work. stick to the website don't download the app
Please try to switch the network connection from WiFi to mobile data and vice versa and see if the issues persist.
-
In order to reply to an email on the AOL App there are three options, “Forward”, “Reply All” and “Reply”. Tap the Reply icon.
-
Feedback item NOT CLOSED!!!
Status update - SEE BOTTOM!! (NOT CLOSED!!!)
An idea you supported has been closed. Thank you for your feedback.
Give feedback on other ideas to help us decide what to build next.
31st
ranked
Responded
allow Android's clipboard content to be pasted into an an aol email using the WRITE function. Gmail allows it...so should aol.
(No Status) → Responded
The option to paste content from the clipboard into the compose mail in the AOL App, is available.After you copy the content, open an email compose window in the AOL App, and long press inside the email body area,…
Hi there, I want to see if I can help you resolve the issue, but I need a bit more details of what is happening when you try to paste. Do you have the option to paste? Please send me an email at aolmailquestions@aol.com along with all these details. Thanks!
-
ermöglichen, die Emails am Tablet auch im Hochkantmodus lesbar zu machen. Geht im Moment nur im Querformat
Update für Samsung Tab T580.
We are unable to replicate your issue. Make sure you have the screen rotation settings set up accordingly and if the issues persist, a uninstall and reinstall of the app should fix that.
-
can you make it that if you delete emails in the app they delete on the computer & visa versa
I find when I delete an email from my phone it still appears on my computer.also if you delete on computer it is still on my phone. this is double work & why I have a ridiculous amount of emails
The app should sync automatically, if that is not the case you can try logging out entirely from the app, restart your device and then log back in.
-
I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
-
We are unable to replicate this issue. However, I have a couple of troubleshooting steps for you that should resolve this issue:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile dataAfter you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.
-
The AOL App displays all the emails in your mailbox. In case you access your account from an email client (e.g. Outlook, Mac Mail, Thunderbird etc.) it is possible that some emails were downloaded from the server and stored locally in that email application.
- Don't see your idea?