AOL App For Android
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This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
739 results found
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Fix latest Android update.
Now read emails stay unread as well as deleted and emails filed in folders revert back to unread emails.
We believe the issue is fixed now, please update to the latest release.
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Hi there, Dark Mode can be switched on or off through the Themes menu. If you encounter any issues let us know at help.aol.com.
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I believe a new upgrade is causing emails to reappear once they have either been moved to a folder or deleted. They come up again as unread
upgrade glitch!
Hi there. This issue should be fixed in the new update to the app. If you're still experiencing any issues, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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Hi there. This issue should be fixed in the latest update to the app, please check for updates on your device. If you encounter any further issues, please contact us on X at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.
Thank you,
AOL team
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While most spam emails are being caught by our spam filters, occasionally some can slip through.
When this happens, it's very important to mark the email as spam, then our system will learn that messages from a specific place are not good and helps us make AOL Mail even better at recognizing future spam emails.
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after having my cell phone factor restarted I am unable to load my email accounts to the phone
need help adding aol email account to my cell phone. please help as I have made several contacts to aol for assistance and so far the issue still exists.
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I don't receive all my emails. I didn't have that problem with the old format. go back to the old format
There are too many emails I DON'T receive. Go back to old format, it was much more reliable
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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Paid account
stop showing me effing ads when I have a paid account. I'm getting sick and tired of this *! I shouldn't have to swipe off any * advertisement when I pay you people every single freaking month and have for years. I don't care that I'm accessing this online!
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it?
We're also available at https://x.com/AOLSupportHelp and https://www.facebook.com/AOLCustomerCare/.
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it's inappropriate to continue to send me ads that I didn't ask for.. this violates my privacy
privacy violation of ads
AOL webmail is a free email service that is made possible by marketing ads. If you find the ads to be distracting, you can temporarily hide them and even give feedback on them. To do this, hover over the ad and click the "X" in the upper right corner. You'll be given the option to temporarily hide the ad or provide feedback on it. You can permanently remove ads by purchasing Ad-Free AOL Mail subscription.
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Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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hate the ads that pop up while trying to get through emails your quality has went down sometimes harder to get it to download. Quality
Return to the old format stop the annoying ads....
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.
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Hi there. If you're receiving too many spam emails, your account might be a victim of spam bombing. Please review this article to see what to do to overcome this: https://help.aol.com/articles/Control-excessive-spam-email
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Hi there Robert! This is a security feature to keep your account protected. Most probably you have a 2 step verification enabled on your account. Although we would suggest you to keep the 2 step verification, you can disable it by following this steps from our help website:https://help.aol.com/articles/2-step-verification-stronger-than-your-password-alone
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When you delete an email, it goes to the Trash folder, where it will sit for 7 days until it's removed permanently. If you notice any issues or this process isn't working as intended, please report them at help.aol.com.
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Provide an easy, quick process for updating phone #. This is maddening - multiple options for new password but zero for updated phone #??
Easier to change password than phone # - makes no sense! Cannot get into my all from public computer as all verification options involve my OLD # & nothing described or shown to update phone #????
We always encourage users to keep the recovery information up to date on their accounts in case of situations like this.
Our suggestion would be to access our help site on: help.aol.com were you shall be provided with a step by step procedure to update your recovery options or depending on the location from where you are contacting use you would be provided with a phone number from our on call support. We hope these details will help you update your recovery information.
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Why am I unable to sign in using fingerprint?
I use an Android device and with ALL my Apps (except AOL mail) I can sign in using fingerprint. Why does AOL not offer me biometric logon?
Hi there! Biometrics are usually set up on your security area from your settings. You may be able to see more info regarding Biometric sign in on our help site: help.aol.com.
Hopefully this information was useful.
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I'm so angry. I've had this account for decades and now I am constantly told it has redirected too many times and so it doesn't load.
I would give up on AOL except I've been using this email for 30 years so it is pretty embedded.
Hi there! We are sorry about the issue that your are encountering. It may be that you are facing a waiting challenge. in this case you will have to wait for 24h without attempting to access the account, and then retry. You may be able to find more info on our help site: Help.aol.com .
We hope this information was useful.
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I can't send or forward emails
every email I send returns undeliverable. how do I fix that?
Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X @AOLSupportHelp.
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not downloading attachments easy. very glitchy. most of all your email system doesn't create threads, so each communication is a separate
very bad. will need to leave this email system
Hello there, sorry to hear about the issue. In order to see the emails better, they can be organized in a thread. Here is a website that can help in that regard: https://help.aol.com/articles/manage-conversations-in-new-aol-mail.
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