AOL App For Android

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    3 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Sometimes when a mailbox behaves like this it’s because of another program or app the account is being accessed from. Syncing issues between the account and a mail app can cause emails to be moved around oddly.

    If you access the account through a mobile device or app, you may want to remove the account from the device and re-add it to resolve any syncing issues in the future.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Sometimes when a mailbox behaves like this it’s because of another program or app the account is being accessed from. Syncing issues between the account and a mail app can cause emails/ folders to be moved around oddly.

    If you access the account through a mobile device or app, you may want to remove the account from the device and re-add it to resolve any syncing issues in the future. More info here: https://help.aol.com/articles/aol-app-troubleshooting

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    207 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →
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    16 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for the feedback.

    We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would.

    But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.

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    11 comments  ·  Settings  ·  Flag idea as inappropriate…  ·  Admin →

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    If you notice your emails are going to the Spam or to the wrong folder, it might be because of a faulty filter redirecting your emails to different folders, other than the Inbox.

    If you’ve set up filters, the settings may be routing some emails to the Spam. You can review your filter settings in AOL Mail and edit or delete any incorrect filters.

    Also, if the emails are going in your Spam folder, please mark them as ‘’Not Spam’’.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    Hello there! The new version of the AOL app gives instant access to the great features you love about AOL Mail.

    To access your Contact List and Groups go to your desktop mail by going to mail.aol.com :

    1. Tap on Contacts on the left menu.

    Hope this helps!

  12. While I am reading an email, don't auto open new email. I haven't finished reading the 1st one. Very annoying!

    When new email arrives while I'm reading another, it is annoying when app auto opens that new arrival. It's ok to have audible sound for new mail, but not to automatically open it.

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    0 comments  ·  Mail  ·  Flag idea as inappropriate…  ·  Admin →

    If you notice your emails are going to the Trash or to the wrong folder, it might be because of a faulty filter redirecting your emails to different folders, other than the Inbox. Check your settings to view or change where they’re going.

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