AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
Our Feedback Policy has more on the policies that apply to your feedback.
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Sometimes when a mailbox behaves like this it’s because of another program or app the account is being accessed from. Syncing issues between the account and a mail app can cause emails to be moved around oddly.
If you access the account through a mobile device or app, you may want to remove the account from the device and re-add it to resolve any syncing issues in the future.
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Sometimes when a mailbox behaves like this it’s because of another program or app the account is being accessed from. Syncing issues between the account and a mail app can cause emails/ folders to be moved around oddly.
If you access the account through a mobile device or app, you may want to remove the account from the device and re-add it to resolve any syncing issues in the future. More info here: https://help.aol.com/articles/aol-app-troubleshooting
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To read email without distractions, you can temporarily hide ads and give ad feedback. For more info, please visit our help article: https://help.aol.com/articles/ad-free-aol-mail
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Never worry about missing out on an important email, breaking news stories, a weather alert or more. With notifications enabled on the AOL app, you’ll get an instant update when important things are happening. For more info, please visit our help article: https://help.aol.com/articles/enable-notifications-in-the-aol-app-for-android
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AOL Widget isn't working correctly, the Mail account is not syncing and the articles are not loading, case no. 09059676
Widget not working correctly
Please try switching the internet connection from WiFi to mobile data or vice-versa. If the issue still persists, please send us an email at phonemailassist@aol.com with more details.
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Thanks for the feedback.
We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would.
But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.
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Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
why does the app ring like an old phone ever new email ? very annoying
phone rings every new email
Hi there, you can turn off notifications in the AOL app, here’s how: https://help.aol.com/articles/enable-notifications-in-the-aol-app-for-android
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Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Could you please provide a bit more detail for us on what you’re commenting on? Thank you so much, and have a great day!
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If you notice your emails are going to the Spam or to the wrong folder, it might be because of a faulty filter redirecting your emails to different folders, other than the Inbox.
If you’ve set up filters, the settings may be routing some emails to the Spam. You can review your filter settings in AOL Mail and edit or delete any incorrect filters.
Also, if the emails are going in your Spam folder, please mark them as ‘’Not Spam’’.
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I cannot find my contact list with this new format.
contact list is not visible.
Hello there! The new version of the AOL app gives instant access to the great features you love about AOL Mail.
To access your Contact List and Groups go to your desktop mail by going to mail.aol.com :
1. Tap on Contacts on the left menu.
Hope this helps!
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While I am reading an email, don't auto open new email. I haven't finished reading the 1st one. Very annoying!
When new email arrives while I'm reading another, it is annoying when app auto opens that new arrival. It's ok to have audible sound for new mail, but not to automatically open it.
Hi there! Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
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my email indicates that I have 11 messages all the time. Before I upgraded to a new phone, email would indicate the actual # of messages.
how can I get actual # of messages to show rather than "11"?
Hi there!
Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
Hope this helps!
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new app just not working as well as before. some emails saying sent and never arriving. becoming unreliable
sent emails are not arriving AOL becoming unreliable.
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Hi there!
Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
Hope this helps!
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I lost fondersi with this cell phone update and need them to be retreived. Please reply to this comment
lost files/folders with update
When emails/folders go missing in AOL Mail, it’s often due to a few simple things; either the message is in the wrong folder, your third-party mail client’s settings, or your account was deactivated due to inactivity. For more info please, visit our help article: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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Search or filter messages in the AOL app and you’ll be able to instantly find the message you need, even if you’re on the go. Here’s how: https://help.aol.com/articles/search-and-filter-messages-on-the-aol-app-for-android
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In order to switch between accounts, please follow these steps:
1. Tap on the AOL icon in the upper left.
2. Tap on the account you wish to view.Hope this helps!
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If you notice your emails are going to the Trash or to the wrong folder, it might be because of a faulty filter redirecting your emails to different folders, other than the Inbox. Check your settings to view or change where they’re going.
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Do not like the changes. All my good emails are being sent to spam, etc. Every time you try to improve things you make them worse.
Emails all bring sent to spam
Hi there, we are continually making changes to improve your experience. For advanced settings, go to mail.aol.com on a desktop computer and create filters under Mail Settings. You can filter incoming mail to go into Trash or Spam.
Learn more about Mail Settings and Spam in this help article: https://help.aol.com/articles/aol-mail-spam-and-privacy
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