AOL App For Android
Aol App
This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!
This forum is not monitored for any support-related issues. If you need assistance of any kind, please visit our help site.
Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
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it's saying New York I want to put it as San Antonio Texas I don't know how to change it
I mean did you have San Antonio Texas not New York I can't change it.
Hi there,
Please check your phone’s app permissions then select AOL and deny permission to location. After you did this, close/re-open the app and the location icon will appear for you to tap it and you will need to allow the AOL app to access the device’s location while using the app.
If you need additional assistance, please contact us at https://help.aol.com/contact/
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stop blasting my text messages with stupid NFL video clips!
keep getting notifications to watch NFL videos. I don't want sports and being harassed by AOL isn't going to change that. you want to be noticed? how about annoying people, now I see you. and you are annoying af
Hi there,
You can turn off these notifications, please tap on Settings then on Notifications
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Thanks for the feedback.
We’re really sorry to hear your displeasure with the advertising on the AOL App. In order for AOL to offer things like web content and products, we need to sell advertising just like any newspaper, magazine or television station would.
But we certainly don’t want to get to a point where we start to lose our valued audience, so your feedback is greatly valued.
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Sometimes when a mailbox behaves like this it’s because of another program or app the account is being accessed from. Syncing issues between the account and a mail app can cause emails to be moved around oddly.
If you access the account through a mobile device or app, you may want to remove the account from the device and re-add it to resolve any syncing issues in the future.
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is something wrong technically tonight when typing ? the caps just turn on by themselves in writing emails ?
tech problem ?
Hi there,
Please check your device’s keyboard settings to see if they have changed. f you need additional assistance, send us a private tweet at @AOLSupportHelp, message us on Facebook at AOL Customer Care or in case you do not have a social media account, our support team is available at https://help.aol.com/contact/
Thank you!
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Hi there, I’m sorry to hear that!
We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com
Thank you! -
How do I reset password?
Reset password
Your password gives you access to every AOL service you use. If you’ve forgotten your password, you can reset it to get back in to your AOL account. It’s also a good idea to update your password regularly and to make sure it’s unique from other passwords you use. More info here: https://help.aol.com/articles/account-management-managing-your-aol-password
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In most cases, this problem is caused by the incoming mail filters on your account. To verify your incoming mail filters, please go to mail.aol.com using a desktop computer, and click on Options on the top right, then Mail Settings, and finally Filter Settings on the left side of the page.
On the Filter Settings page, review the filters that are set up to move your incoming emails to the trash folder, then edit or delete them, in order to receive your emails in your Inbox.
Hope this helps!
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Hi there, I’m sorry to hear that!
We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page?
In case you do not have a social media account, please contact us at help.aol.com
Thank you! -
Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
Hope this helps!
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If you’re having problems receiving your AOL Mail, it could be caused by a few things. Most of the issues can be fixed with a couple of quick troubleshooting steps: https://help.aol.com/articles/fFix-problems-reading-or-receiving-aol-mail
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show "SENT" option.
I can't see SENT
Hi there,
To see all your folders, tap on the Inbox button from the bottom of the app then select the folder you wish to open.
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how do I find how to send email? cannot fid compose **@aol.com
add send mail after new mail. I cannot find compose
Hi there,
To compose a new email, tap on the pen icon located at the right bottom side of your Inbox.
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why can't I create a new folder
why can't I create a new folder
Hi there,
You can create a new folder, by tapping on the Inbox button, scroll down until you see ‘’Create a new folder’‘. Here start typing the name of the folder then tap ’’Ok’’.
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STOP DEFAULTING YOUR STUPID SIGNATURE LINE. TURN IT OFF
CAN'T DISABLE SIGNATURE LINE
Hi there,
You can go to Settings, tap on Signatures and here you can tap on the default signature and erase it.
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where are my deleted emails? sometimes I hit the trash by mistake thinking its mail and im losing my emails.
where are my deleted emails. sometimes I hit the trash botton by mistake (which is in the same spot of mail) and now I cant retrieve my deleted emails.
Hi there,
The Trash folder is automatically emptied every 7 days.
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Hi there. Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
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When emails go missing in AOL Mail, it’s often due to a few simple things; either the message is in the wrong folder or your third-party mail client’s settings.
The first thing place to check if you’re missing mail is to check your other folders. If you find missing messages in these folders it’s likely they were either mistakenly marked as Spam or filtered. Should this happen, check your filters and spam settings to make sure they’re what you expect them to be.
Also, please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI.
Hope this helps!
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do not like the e mail ads, and very often my e mails get stuck and only send when I reopen the app. as nd do not like the strap line
I do not like the e mail ads
my mails often get "stuck" and only send when I re-open the app
I do not like the strap line "sent from my new AOL app" and would like the option to be able to remove it
it worked better before you messed with it.Thank you for your feedback about the AOL app!
You can remove the “sent from my new AOL app” signature, pleas tap on Settings, then on signatures. Here you can erase the old one or add a new signature.
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Delete all those incorrect email addresses that pop up with autocomplete. AOL saves every error I or they ever made, just to force me to go
AOL needs to allow us to delete all those erroneous email addresses that pop up with Autocomplete. They serve no useful purpose and are very annoying.
Hi there. You can delete unwanted email addresses that pop-up in the ’’To’’ field when composing, by clicking ’’x’’ from the right side of each of these email addresses. This option is only available when accessing mail.aol.com through a desktop computer or laptop.
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