461 results found
I see others with the same problem. It's impossible to compose an email on my phone. The cursor jumps to another place and time.
Since it's impossible to compose an email, I forward to another account. After more than 30 years, it might be time to truly relegate my AOL account to a place for junk mail .
Hi. This issue is currently under investigation by our team and we hope to have a fix in a new update to the AOL app. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
Everything was fine with my AOL app on Android until October 4th, then now I cannot delete my emails from the app. They keep coming back.
Deleted emails keep coming back to folders. I've tried everything so far to keep them deleted. Problem started October 4, 2022. there was no problem deleting them before this date.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. If the issue persists, please contact our Customer Care team at help.aol.com/contact.
worst ever AOL mail. page constantly jumps when trying to reply to emails, no idea what I've written, ridiculous 😡😡😡😡
The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February.
In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey.
We appreciate your cooperation!
Please fix this App! Home page doesn't display and weather locater is choosing cities far away from Seattle where I'm at!
Fix the APP
We do apologize for any inconvenience this has caused you. We caught onto this issue and we believe it was already fixed. Please try to restart the app, and if the issue still persists, please contact us at help.aol.com.
reply text keeps dropping to end of the email you are responding to thus making it hard to keep track of responce
keep response text together. this glitch just appeared
The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, we would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!
getting OVER 300 SPAM emails a day... it's INSANE!!! Return in 3 hours... have Pages to Delete... STOP Them....
If you've started to receive an endless flow of junk email, you may be the victim of spam bombing. This is a tactic used by bad actors and hackers to distract you from seeing emails that really are important to you. More info here: https://help.aol.com/articles/Control-excessive-spam-email
no logout ability.
Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Don't hesitate to contact us at help.aol.com if the issue persists.
Please uninstall/reinstall the email app or remove and re-add your account to it. If the issue persists, please turn your phone off/on and switch between data and WIFI. Hope this helps!
A folder that was deleted on desktop still appears in the Android app. Unable to remove from the app as that option is grayed out and selecting that folder to display just shows blank page with spinner at the top.
Try removing and re-adding your account to the app. If the issue persists, our Customer Care team at help.aol.com could look into this.
I don't want to give out my phone number
In the current version of AOL you are required to provide a mobile phone number to protect your online safety. It's important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.
Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Please contact our Customer Care team at help.aol.com and give them more details about the issue you've encountered.
The pathway for change your profile picture is so difficult. I wasn't able to find the way. this should be easier.
Hi. You can update your profile picture when you access your account from a browser, more details here: https://help.aol.com/articles/update-AOL-profile-image
Aol app won't load
Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:
1. Clear the app’s cache
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Lastly, switch the internet connection from WiFi to mobile data
If we've noticed any unusual activity on your account or if you're using a password that's old or not strong enough, we'll ask you to change it. By creating a new password, your personal info remains secured from intruders and imposters. For additional security tips, review the following: https://help.aol.com/articles/secure-your-aol-account
Hi. To change your signature in the AOL app, tap on Settings>Signatures then begin typing it on the existing line that allows you to add 1000 characters.
I dislike that after opening a new email it's moved from the "New mail" folder to the "Old mail" folder. Pls make this optional in Settings.
I see that this suggestion has been made. Still, I'll reiterate it. The status quo is very inconvenient and a major issue to me.
I would recommend switching to the unified inbox style. Go to mail.aol.com through a laptop or PC, click Options>Mail Settings>Inbox Style>save settings. Then uninstall/reinstall the AOL app so these settings reflect in the app.
Please go back to the old format. when writing emails it keeps scrolling to the bottom to blank portion. Very annoying.
Annoying scrolling down writing emails
cannot find spam folder
Hi. To see the Spam folder, tap on your Inbox button that's located on the bottom screen then select Spam from the folder list that loads.
Enable a contacts list. Enable deletion of contacts. This is the most difficult email set up ever. Time to reconfigure it.
Hi there. To access your contact, tap on the 2 dots menu from the bottom of your inbox, tap on People, then on ''View all'.
- Don't see your idea?