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  1. I see others with the same problem. It's impossible to compose an email on my phone. The cursor jumps to another place and time.

    Since it's impossible to compose an email, I forward to another account. After more than 30 years, it might be time to truly relegate my AOL account to a place for junk mail .

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    25 comments  ·  Mail  ·  Admin →
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    Hi. This issue is currently under investigation by our team and we hope to  have a fix in a new update to the AOL app. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!

  2. Everything was fine with my AOL app on Android until October 4th, then now I cannot delete my emails from the app. They keep coming back.

    Deleted emails keep coming back to folders. I've tried everything so far to keep them deleted. Problem started October 4, 2022. there was no problem deleting them before this date.

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    The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!

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    Hi. The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February.

    In the meantime, I would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey.

    We appreciate your cooperation!

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    We do apologize for any inconvenience this has caused you. We caught onto this issue and we believe it was already fixed. Please try to restart the app, and if the issue still persists, please contact us at help.aol.com.

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    The issue should be addressed by Samsung and fixed in the next One UI 5 update, which should start rolling out by the end of February. In the meantime, we would suggest using a different keyboard than the one you have, such as GBoard (Google keyboard) or Microsoft SwiftKey. We appreciate your cooperation!

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  8. I can not log out

    no logout ability.

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    Sorry to hear about your experience. Please try the following actions: uninstall the app, restart your mobile device and reinstall the app. Don't hesitate to contact us at help.aol.com if the issue persists.

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    Please uninstall/reinstall the email app or remove and re-add your account to it.   If the issue persists, please turn your phone off/on and switch between data and WIFI.   Hope this helps!

  10. Can't delete folder from Android app that was deleted from desktop/web.

    A folder that was deleted on desktop still appears in the Android app. Unable to remove from the app as that option is grayed out and selecting that folder to display just shows blank page with spinner at the top.

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  11. not providing my phone number

    I don't want to give out my phone number

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    In the current version of AOL you are required  to provide a mobile phone number to protect your online safety. It's important to have updated information should you ever need to change your account settings, reset your password or contact AOL customer support.

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    Thank you for submitting your feedback. Unfortunately, we are not sure what your comments were about and are unable to properly action your feedback. Please contact our Customer Care team at help.aol.com and give them more details about the issue you've encountered.

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  14. Aol app not loading mail.

    Aol app won't load

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    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:


    1. Clear the app’s cache

    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove

    3. Restart your mobile device

    4. Lastly, switch the internet connection from WiFi to mobile data

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  17. I dislike that after opening a new email it's moved from the "New mail" folder to the "Old mail" folder. Pls make this optional in Settings.

    I see that this suggestion has been made. Still, I'll reiterate it. The status quo is very inconvenient and a major issue to me.

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