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    Responded  ·  Product Support responded

    If you wish the entire app to be in Portuguese, you will need to change your location to Brazil, or a Portuguese speaking country and also to set up the language to Portuguese.

  3. and give option to prevent the dang control freak google from sincing my aol mail to there ****** gmail. it awful and you mimicking the ****

    I'm really unhappy with this app. think I'll go to aol online mail and recreate the website mail login page and go back to using it. hope you dont have that screwed up too. the more they change the worse it gets.

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  4. Feedback item NOT CLOSED!!!

    Status update - SEE BOTTOM!! (NOT CLOSED!!!)

    An idea you supported has been closed. Thank you for your feedback.

    Give feedback on other ideas to help us decide what to build next.

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    allow Android's clipboard content to be pasted into an an aol email using the WRITE function. Gmail allows it...so should aol.
    (No Status) → Responded
    The option to paste content from the clipboard into the compose mail in the AOL App, is available.

    After you copy the content, open an email compose window in the AOL App, and long press inside the email body area,…

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    Responded  ·  Product Support responded

    Hi there, I want to see if I can help you resolve the issue, but I need a bit more details of what is happening when you try to paste. Do you have the option to paste? Please send me an email at aolmailquestions@aol.com along with all these details. Thanks!

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    Responded  ·  Product Support responded

    Please select an email form your Spam folder. After that, tap on the three horizontal dots on the upper right corner (next to the Trash icon and the open Envelope icon). From here you can mark the emails as not spam, move/flag them.

  6. Where is the "Not Spam" icon? I only see a Spam icon?

    More detail? Where is the "Not Spam"icon? It was there now it's gone!

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    Responded  ·  Product Support responded

    Thanks for reaching out. The Mark as Not Spam option is only available for emails located in the Spam folder.

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    Responded  ·  Product Support responded

    To uninstall the AOL app, simply press and hold on the app’s icon until the “Uninstall” button appears.

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    Responded  ·  Product Support responded

    Sorry to hear that. Please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

  10. In Germany we use letters called Umlaut which are vocals with two dots on top.Since a while it doesn't work,shows instead questionmarks.

    it worked til May. This way I can't send correct emails.Please add the German Umlaute again! When I write it looks correct but getting it back I can see the question marks instead of ä ...

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    Responded  ·  Product Support responded

    The AOL App uses the device’s keyboard language. In order to resolve this, change the keyboard language to German.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

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    Responded  ·  Product Support responded

    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    Please note that t he total file size is limited to 25MB per email, which includes both incoming and outgoing messages.

  13. attachments

    attachments Does NOT work. stick to the website don't download the app

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    Responded  ·  Product Support responded

    Please try to switch the network connection from WiFi to mobile data and vice versa and see if the issues persist.

  14. Stop this on my phone. I never put this app on my phone. too many interruptions and ads Not of interest.

    this was not my recovery phone number or verification. I will reach out to AOL

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    Responded  ·  Product Support responded

    We’re sorry to hear about that. To uninstall the app, hold down on the App’s icon until the Uninstall option appears.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

  16. how do you shrink large videos to email?

    AOL doesnt shrink videos for email Ive tried mobile data and it doesnt work.

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    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at aolmailquestions@aol.com.

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  19. stop sending duplicate emails!

    tired of getting duplicate copies of the same emails. PLEASE let me know what I can do to Stop them.

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    Sorry to hear that you are having a bit of trouble with the App. To resolve this, please try the troubleshooting solutions below:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and re-install the AOL app
    5. Lastly, switch the internet connection from WiFi to mobile data

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    Responded  ·  Product Support responded

    Thanks for reaching out. You will have to enable cookies and to make sure that you have Google Chrome browser installed and set as default on your device.

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