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  1. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →

    Hi there, I’m sorry to hear that! We’d like to further investigate this, can you message us directly on Twitter at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com
    Thank you!

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    Support Request  ·  0 comments  ·  Mail  ·  Admin →
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    87 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

    After you’ve performed these steps, should you still encounter this issue, please reach out to our support team at help.aol.com

  4. how the he'll do I verify a dead mans account, that U were told of his January 2010 passing, guess the lot U outsource 2 just don't understa

    I am secondary on LATE Fathers account, as U were told MORE THAN ONCE, yeah his emails & favourites should be kept & no I'm no longer at the address on file, left with no fixed abode over 2 years ago, so had 2 use the free version, HOWEVER it was I that paid the aol from January of 2010 til I could no longer afford it, loom it up he passed Jan 10th 2010 3 p. m. PST

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    0 comments  ·  Mail  ·  Admin →
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    2 comments  ·  Mail  ·  Admin →
  6. cannot sign on. you state sending a verification code but I have to go to another screen to retrieve it. when I go back to sign on with ve

    only need ONE sign on screen. stop sending verification code when signing on. it is NOT WORKING & FRUSTRATING

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    0 comments  ·  Mail  ·  Admin →
  7. mail help page down still, so how do I get my contacts in words and not numbers?

    how to change contacts to words not numbers when sending email

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    1 comment  ·  Mail  ·  Admin →
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    6 comments  ·  Mail  ·  Admin →

    Hi there, I want to see if I can help you resolve the issue, but I need a bit more details. Please send an email at phonemail.assist@aol.com including the phone model, android OS version and the AOL App version you are using. Thanks!

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    2 comments  ·  Mail  ·  Admin →
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    3 comments  ·  Mail  ·  Admin →

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

    You could also switch to the Unified Inbox view by following the steps in this article: help.aol.com/articles/how-do-i-switch-to-th.., and make sure that all the other email apps that are you using are set up as IMAP.

    If the issues persist feel free to contact our support team at aolmailquestions@aol.com.

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    0 comments  ·  Mail  ·  Admin →
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    1 comment  ·  Mail  ·  Admin →
  13. how to change mail settings on the mobile app needs to be easy to access

    my mail goes straight to trash once I've read it instead of going to old mail.

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    1 comment  ·  Mail  ·  Admin →

    By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.

    Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.

    Also, please make sure this email address is added to your Contacts list.

    If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com

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    0 comments  ·  Mail  ·  Admin →

    Hi,

    Please try a quick uninstall and reinstall of the app. If the issue persists after doing so, please contact our AOL Customer Support team at 1-800-300-5017.

    Thank you!

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    0 comments  ·  Mail  ·  Admin →
  16. find a way to stop the duplicate emails. I keep getting two notifications for the same email! so I'll get one email but a notification for 2

    since the last update, I've been getting two notifications for one email. so 1 email shows up as 2, 2 shows up as 4, etc.

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    Support Request  ·  3 comments  ·  Mail  ·  Admin →
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    0 comments  ·  Mail  ·  Admin →
  18. Dass die Mails nicht einfach verschwinden... Wiedermal sind zig Mails weg. Bitte etwas mehr an der Archivierung unternehmen

    Archivierung der Mails

    Wieder einmal musste ich mit Schrecken feststellen, dass sehr viele Mails nicht auffindbar sind.

    Für mich ist diese App nicht mehr zuverlässig.

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    0 comments  ·  Mail  ·  Admin →
  19. We're glad you're here

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    0 comments  ·  Mail  ·  Admin →

    By marking messages as Spam or Not Spam you are customizing your personal Spam filter to learn what is spam and what is not.

    Emails will be tagged as a spam depending on the behavior it was sent or on the spam controls of the recipient. If there are links, images or phrases that AOL Mail service deemed as a spam based on the complaints of other members, it will automatically go to spam folder. If the mail was sent as a mass mail, it will automatically go to the spam folder as well.

    Also, please make sure this email address is added to your Contacts list.

    If the issue persists, please contact one of our Email Support specialists, at aolmailquestions@aol.com

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    0 comments  ·  Mail  ·  Admin →

    In most cases this problem is caused by the use of a VPN (virtual private network). A VPN will hide your real location, and for security reasons AOL will ask you to verify your login.

    If you are still having trouble after that, please reach out to our support team at 1-800-827-6364.

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