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  1. you transfer my e-mail acct to my new phone. you closed off my laptop acct, not desktop lately.Got it restored. Can ********* my new phone.

    I phoned in and after a long drawn out session my laptop is restored after you dropped it. now my new phone I can't get it. what the heck. At 91 I am so tired. lpaullus@verizon.net. I

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    0 comments  ·  Mail  ·  Admin →
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    Hi, this can be resolved by performing the following actions:


    1. Tap the Profile icon.
    2. Tap Settings & privacy.
    3. Tap Inbox style under "Customize Inbox".
    4. Tap Unified Inbox to keep messages in one folder.
    6. Tap the Back icon to relaunch the app to view the changes.

  3. tell me how to change the "details" line to represent my own email name. When I click on email details it shows Travelocity App not me.

    My emails come to me just fine, addressed to my email account. However, when I click on the "Details" word at the top in any email, my phone has substituted "Travelocity App" for my email address. The emails are sent to my correct email, but on my phone only, the "Details" button changes to "Travelocity App." This only occurs on my phone, not my wife's phone or any of our computers where that "Details" line says the email was sent to my official email. Please help me change that line.

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    0 comments  ·  Mail  ·  Admin →
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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    If you accidentally delete an email, you can find it in the Trash folder where you can restore it, or permanently delete it.

  7. not receiving emails from doublelist.com

    not receiving emails from doublelist.com...please help..hasn't worked since it was changed

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    Hi there. Make sure you have the option to receive notifications for all emails, tap on Notifications then see that ''All messages &features'' is turned on. 

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

  13. I am not able to send group email from my fenoel android tablet my list are on my home computer but no where on my tablet

    I cannot send group emails from my fenoel android. on my home computer I have lists &
    can send group emails but not on my tablet my contact lists cannot be found on my tablet
    & have to send groups emails when I'm away

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    0 comments  ·  Mail  ·  Admin →
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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

  15. why don't you offer aliases within the email?

    why don't you offer aliases within the email?

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    0 comments  ·  Mail  ·  Admin →
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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on Twitter @AOLSupportHelp.


    We also recommend to avoid publicly sharing your address.

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

  18. AOL PHONE APP - LACKS FORMATTING & CONTACTS FEATURES (Android)

    AOL PHONE APP (Android) LACKS FORMATTING & CONTACTS FEATURES (Android)...

    -Can't add contacts
    -Can't bold, underscore, etc.
    -Get rid of color change of envelope info that turns PURPLE when replying or forwarding emails!
    -This is just a start...
    There are many more issues.

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    0 comments  ·  Mail  ·  Admin →
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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    Hi, we'd like to hear more about this issue. Could you please contact us at help.aol.com so we can look into it? We're also available on X (former Twitter) @AOLSupportHelp.

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    0 comments  ·  Mail  ·  Admin →
    Responded  ·  Product Support responded

    Hi there. You should be able to do this, type the name of the list in the Compose page, tap on Enter and that certain list should load at the end of the suggested contacts. If you need additional assistance, please contact us on Twitter at @AOLSupportHelp or on Facebook at our AOL Customer Care page. If you do not have a social media account, we are available at help.aol.com.


    Thank you, 

    AOL team


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