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63 results found

  1. I am unable to stop email notification sounds when in the App. I get the sound for every new email, even when in Do Not Disturb mode.

    I have the android application notification settings turned off.

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Thanks for reaching out. To manage notifications, please follow the steps provided below:

    1. Open the AOL App.
    2. Tap on the Settings button (Gear icon on the bottom right).
    3. Tap on Notifications.
    4. Tap on ‘System Notification Settings’ or Tap on the Importance level (e.g. High, Medium, Low) depending on the device you are using.
    5. Under the ‘Email Received’ section, tap on your Email Address.
    6. Tap on ‘Notification style’.
    7. Select ‘Silent’.

  2. Fix the sound issue. It should not play sound if it is set to silent

    Sound

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    First of all please make sure that you have the according settings set from within the AOL app and from your device.
    If your issues continue, this troubleshooting steps should resolve this issue:

    1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    2. Restart your mobile device
    3. Uninstall and reinstall the app with the latest version
    4. Lastly, switch the internet connection from WiFi to mobile data

  3. French and English in my weather forecast !?

    Big on french weather forecast

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    0 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    I have a couple of troubleshooting steps for you that should resolve this issue:

    1. Clear the app’s cache
    2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
    3. Restart your mobile device
    4. Uninstall and reinstall the app with the latest version
    5. Lastly, switch the internet connection from WiFi to mobile data

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