AOL App for iOS
Aol App
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Tell us how we can improve your AOL App experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review regularly and take them very seriously.
168 results found
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Search email on iPhone X
The search does not show up when I tap the envelope as the help says.
If you are not seeing the Search field, you might want to drag down in your inbox for that feature to be visible.
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I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Personal Code
iPhone won’t let me put in AOL Code they sent me.
Please change the connection type from WiFi to cellular data or vice-versa. If you encounter issues after this, please try a quick uninstall&reinstall.
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Can’t email from notes app on iPhone
If I have a note I want to send someone from the notes app on my iPhone 7, it will allow me to Texter or tweet it, but no email option comes up any longer. It used to bring up AOL email but since I reinstalled the app it no longer brings up anything
Please make sure that you have your AOL account added to your iPhone. To do that go to Settings > Password & Accounts > Add account.
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To send an photo as an attachment:
1. Tap the Mail icon
2. From the subject line of the message you’re writing, tap the Attachment icon
3. Tap the Take photo or video or Choose existing.
4. Select the image you want to attach from your device’s storage options.- The attachment will be added to your email.
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Communication
Why doesn’t AOL reply to customers contactable emails,absolutely awful communication
Please be assured each suggestion you send to us is carefully read and evaluated by a member of our staff. We take your concerns very seriously and answer your questions and comments with the most up-to-date information available to us.
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Getting stuck in the trash
If I go to the trash and try to go to new mail or any other option it just stays in the trash. Also side problem, it will also sometimes send new mail to the trash before I can even look at it. Seems to be a very trash-centric design. Also I’m unable to access my mail from the mail app that’s stock on the iPhone.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest versionRegarding your issue with the native email app, please try to remove the account, restart your device and then log back in.
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Hi, I use the aol app to get my emails on Iphone 6. It won't save my mail settings (Message Preview or Signature). Resets often.
Hi, I use the aol app to get my mails on Iphone 6. It won't save my mail settings (Message Preview or Signature). I have to re-do my preferred settings many times a day.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Notifications
Please send a notification if/when new features go into effect. It appears Inbox email visibility was changed yesterday, 10/27/18 as I can no longer see the same amount of emails on my phone PLUS it appears to be showing emails from 2017. Very strange!
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version from the App store -
App is down again
It’s asking me to allow it to use my information… I won’t do that. I will get off AOL if this doesn’t stop. Thank you for your help.
You will have to agree to those terms in order to sign into the app.
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My iPad mailbox does not show my AOL mail.
I need to go to the app, sign on, wait, to get my mail. If this does not change I will leave AOL for good.
If you are having trouble accessing your AOL email on your native app, please check our help article below:
https://help.aol.com/articles/how-do-i-use-other-email-applications-to-send-and-receive-my-aol-mail -
My new iPhones been hacked so many
Times including my personal Apple ID AOL account which were the same - why did it take 3 weeks to get back from escalation -the thief did duplicate all my 12000 emails and after I did get it back,where’s it now and did you take it away from him ? -hopefully you took my aol account back instead of him keeping it - I mean how am I suppose to put in an iPhone that repeatedly is hacked - doesn’t it make more sense to put in a secure IPhonex ?
And after it was stole doesn’t it make sense…We’re really sorry to hear about your situation. We have an article that should help you prevent this kind of situations in the future: https://help.aol.com/articles/protecting-your-aol-account
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Address Book
Is there a way to update or remove email addresses? Some obsolete ones I’ve deleted from my PC still show up on the app.
Otherwise, GREAT app.I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile deviceYou could also do a quick reinstall of the app if the issue persists.
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In landscape mode, please stop zipping to the top of an email.
When you try to scroll up on an email message in landscape it zips up to the top - VERY ANNOYING! Apple emails & yahoo emails don’t do that. PLEASE improve that function.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
3. Restart your mobile device
4. Uninstall and reinstall the app with the latest version
5. Lastly, switch the internet connection from WiFi to mobile data -
Multiple users
My wife and I try and use the app to monitor our shared email. Everytime one of us logs in the other get kicked out. Please allow multiple users for the same email account.
Thank you,
John MedeirosWe are unable to replicate your issue. Please try the following steps to see if the issue persists:
1. Clear app’s cache.
2. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove.
3. Restart your mobile device.
4. Uninstall and reinstall the app with the latest version.
5. Lastly, switch the internet connection from WiFi to mobile data. -
Send an email
I can’t find a way to send an email from this app at all.
Here’s how to send an email from the AOL app:
1. Tap the Mail icon
2. Tap Compose icon (Pen sign on the bottom right)
3. Enter the name or email address of the person you want to email.
4. Enter your message.
5. Tap Send. -
Trash
Please make the delete key permanent and not disappearing.
The Delete button should be visible after you select one or more emails.
If that is not the case, I have a couple of troubleshooting steps for you that should resolve this issue:1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
We take your concerns seriously, so we have a dedicated team to address this type of inquiry. Use the steps below to contact a specialist directly.
1. Go to our Privacy Policy at https://policies.oath.com/ie/en/oath/privacy/index.html
2. Click Privacy Centre on the left.
3. Scroll down to the bottom and click feedback form. -
Can’t forward links from mail to social media
I recently lost the ability to click on “Share on Facebook” links from my emails. The links don’t react when touched.
I have a couple of troubleshooting steps for you that should resolve this issue:
1. If you’re signed in, tap the Settings icon, tap Manage Accounts, then tap Edit, tap Remove
2. Restart your mobile device
3. Uninstall and reinstall the app with the latest version
4. Lastly, switch the internet connection from WiFi to mobile data -
Delete Folders
How do I Delete Unused Old Folders in the app.
To delete folders from the AOL App you will have to access your account from a desktop computer and delete them from there first.
- Don't see your idea?