I have not been able to delete my email messages for a while now. A message keeps coming up saying that a problem was encountered.
Please tell me why I have not been able to delete my email messages lately.
Jennifer Landry
shared this idea
We have a couple of troubleshooting steps for you to try.
1) Refresh your browser window
2) Clear Browser Cache
If step 1 does not help, please try clearing your browser history, cookies and cache. In many cases, you can use the following handy shortcuts:
- Ctrl-Shift-Delete (Windows)
- Command-Shift-Delete (Mac)
For detailed instructions, please visit this help article and choose your browser:
How to clear cookies, cache, history and footprints in your browser: http://aol.it/1KTJUg6
**Please uncheck all items except those related to web browser cache, history and cookies. If you do not uncheck passwords, this step will clear any passwords stored in your browser, so you may be prompted to login to sites which previously kept you logged in automatically.
3) Try a different Browser
If steps 1 and 2 do not resolve the issue, please try using a different browser — for example, if you are using Firefox, please try Chrome or Internet Explorer.
Should you need further assistance, please reach out to our mail support team at: aolmailquestions@aol.com
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Anonymous
commented
An error occurred while attempting to delete the message(s).
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Anonymous
commented
Unable to delete mail and spam?