make all customer service options accessible to all users not just paid ones!!!!!
Anonymous shared this idea
Responded · AdminProduct Support (Admin, AOL) responded
We’d love to offer free phone support to everyone, however, free phone support is an expensive service to maintain for a free service.
Most free email providers do not have any option for phone support. We care about our users, and wanted to be able to have phone support for those who want the live agent experience, and have worked hard to put together a plan that has value for everyone in order to achieve that.