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Why can't I find Billing info anymore? I should be able to access my account billing without calling support for help!

Have a link to billing for my account once I'm logged in!

1st ranked
Anonymous shared this idea  ·   ·  Report…  ·  Admin →
Support Request  ·  Product Support responded  · 

Thank you for contacting us. As much as I would like to help you directly, for security concerns, we do not handle billing information through this forum. This article may answer your questions: aol.it/1Dbu5zL. If you have additional questions, call the AOL Billing Team at 800-300-5017 Monday – Friday (8 AM to 1 AM ET,) and Saturday (8 AM and 10 PM ET.)

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  • BRIAN LIMITONE commented  ·   ·  Report

    After trying to enroll online it wouldn’t take my info and of course your help phone line is disgracefully useless. How you can do all those things promised in the plan and be so inept with the online enrollment is baffling
    ***

  • Anonymous commented  ·   ·  Report

    You can simply updating payment methods instead of driving customers crazy.

  • Anonymous commented  ·   ·  Report

    abandon website and hire new people to make one that actually works

  • melvyn krupnick commented  ·   ·  Report

    got message to update payment method. went to correct page and added a new account, but wouldn't let me choose the new account

  • Harold Harmon commented  ·   ·  Report

    I need help. I ordered System Mechanic and gave billing info at the time; however, I have not received my order confirmation email.

  • Garth Terlizzi commented  ·   ·  Report

    I have been paying a subscription for years. I pay $13.99 each for me and my wife's account or a total of $27.98 per month and $4.99 per month for mechanic that I never use because I cannot understand the mechanics' poor English. So we are paying $396 per year....I am tired of your bombarding me with advertising every time I turn around. In addition, you always impose advertising and too much activity going on while trying to read my email. I also and sick and tired of your slanted news stories...your political views are to the left, you support the Democrats, and negative and sensational stories about our President.....nothing positive. Your subtle editorial comments in all your news stories on politics are disgusting...you need to change or I am planning on dropping my subscriptions and changing email. You know a lot of your subscription customers, I am sure, are like me...a senior citizen since we've had you for such a long time and don't want to go through the hassle of changing. Please allow me to pick and choose my account options so I don't need to pay for all your ads.

  • jim commented  ·   ·  Report

    If you want a monthly money by credit card then make it easier to update the card.

  • Anonymous commented  ·   ·  Report

    My Wallet lets me enter a new debit card but it gives me an error message when I try to delete the old method and assign payment to the new card. The message says the problem is on your end and I should try later, and it's never working.

  • Anonymous commented  ·   ·  Report

    You can stop shutting down my computer with this ******** Care Portal Billing for $11.39 on my American Express Account. I cancelled that add-on 5 years ago! And you have NOT been billing my American Express Card for the last 5 years, because I haven't HAD that account for 5 years! So, here's the thing, REMOVE that ******** or I will cancel my AOL account immediately!!!!!!!!!!
    I am not going through another series of phone calls with your operators who cannot speak English clearly, then get put on hold for 10 minutes just to get cut-off! F that ****. Get this changed NOW!
    ***

  • JEANNE commented  ·   ·  Report

    TRYING TO CHANGE METHOD OF PAYMENT - SYSTEM TELLS ME THAT I DON'T KNOW MY OWN ADDRESS - REALLY?

  • Anonymous commented  ·   ·  Report

    Others are having the same issue. AOL Help isn't helping.

  • wilfredo commented  ·   ·  Report

    MyAOLACCOUNT experience was a disaster. You have too many instructions but none are worth trying. I tried to change my payment method and it was actually a disaster. One is supposed to get a CODE. well FOLLOWING THE CODE NOTHING HAPPENS. One writes the code in the space and it doesn't read continue, nothing. It takes you nowhere. I remember not having these issues before. Now you can't even delete a user name because they ask you to sign with a user name that you used 7 years earlier, so one doesn't remember the password. Isn't it crazy that your page is so badly designed.

  • bob bayer commented  ·   ·  Report

    Provide a way to access account information so we can update payment info. My account might close soon because my credit card has been changed and I cannot inform you. Frustrating. Ill spend another 15 minutes then I will give up.

  • Anonymous commented  ·   ·  Report

    Where can I go to see the financials of My account? I've gotten several emails stating that there is something wrong,yet I don't have an address or email to get information from!!

  • DAVID E MAIVILLE commented  ·   ·  Report

    I HAVE HAD ID THEFT AND HAD TO CANCEL CARDS AND GET NEW ONES SO WE NEED TO GET THINGS FIXED WITH AOL AND LIFELOCK

  • DAVID E MAIVILLE commented  ·   ·  Report

    YOUR SERVICE IS OK BUT I AM UNABLE TO GET HELP TO CORRECT BILLING ERRORS AND TO BE SURE I AM STILL SUBSCRIBED TO AOL AND LIFELOCK OFFER. I NEED TO CHANGE PAYMENT SOURCES AND CANNOT SEEM TO GET ANYWHERE WITH AOL ONLINE

  • Anonymous commented  ·   ·  Report

    im so done trying to find my billig to change credit card acct,aol has made it so hard from home page to billing .must think we have all this time to spend an no success.done

  • Anonymous commented  ·   ·  Report

    the very first time I ran your "System Mechanic" my machine start acting up then crashed.
    Please cancel my System Mechanic subscription.

    Abdul Chaudhry

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