You shouldn't be charging $4.99 for a subscription just to reset a password when the online password reset doesn't work.
I was charged $4.99 for a subscription to Account Pro to retrieve a lost password. The online reset tool didn't work so I was compelled to make the call to get it reset. That in itself left a bad taste in my mouth but now I can't even find out how to cancel the subscription before it renews and I get charged for another month. Very hard to understand the Tech Support person which made the experience even more frustrating.
Craig Z.
shared this idea
Thank you for reaching out.
Please note that password reset is always available free of charge if the account recovery options are up to date. Please visit https://help.aol.com/articles/account-management-managing-your-aol-password to see how.
If the recovery phone or alternative email address were not available in your account, to gain access to your mailbox, you’ll need to call AOL Customer Support. I’m sorry if this caused any inconvenience.
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J
commented
Whenever I try to cancel, I am bounced around from screen to screen being told that I have to verify my account before I can cancel. And I am not allowed to cancel before the free trial is over. I think this is illegal.
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Jim
commented
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