AOL Subscriptions and Plans


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  1. Show me my account so I can cancel some of what you are billing me for!

    Disapointment in the fact that aol.com will not allow me to cancel any of the so called benefits.

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    77 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Canceling your paid plan and changing to the free AOL plan gives you continued access to your AOL email and allows you to sign in to other AOL websites.

    Visit MyAccount.aol.com.
    Click My Services.
    Click Subscriptions.
    Click Manage next to the plan you’d like to cancel.
    If prompted, verify your account.
    Click Cancel.
    At the bottom of the page, click Cancel My Billing.
    Select a reason for canceling from the drop-down menu.
    Click Cancel My Billing.
    Things to know when you change your AOL account to the free AOL plan:

    If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you’ll continue to have access to the service until the end of your current billing cycle.
    If you have any active premium subscriptions, those will continue to be billed separately.
    AOL reserves the right to charge and collect any fees, surcharges…

  2. I won’t to change my phone number

    I want to change my new phone numbers

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    As much as I would like to help you directly, for security concerns, we do not handle account-related information through this forum. Please contact our AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.)

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    For questions about subscription cancellation or charges you would need to call 1-800-827-6364 to speak to a live agent. For other disputes I would suggest contacting your financial institution or the card company directly.

  5. MAKE CANCELING ANYTHING EASIER

    GOD, it takes an act of congress to get out of your greasy cyber claws. EVEN 24/7 they cant cancel anything as YOU SAY THEY CAN

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    For questions about subscription cancellation or charges you would need to call 1-800-827-6364 to speak to a live agent. For other disputes I would suggest contacting your financial institution or the card company directly.

  6. You shouldn't be charging $4.99 for a subscription just to reset a password when the online password reset doesn't work.

    I was charged $4.99 for a subscription to Account Pro to retrieve a lost password. The online reset tool didn't work so I was compelled to make the call to get it reset. That in itself left a bad taste in my mouth but now I can't even find out how to cancel the subscription before it renews and I get charged for another month. Very hard to understand the Tech Support person which made the experience even more frustrating.

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    2 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out.

    Please note that password reset is always available free of charge if the account recovery options are up to date. Please visit https://help.aol.com/articles/account-management-managing-your-aol-password to see how.

    If the recovery phone or alternative email address were not available in your account, to gain access to your mailbox, you’ll need to call AOL Customer Support. I’m sorry if this caused any inconvenience.

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    4 comments  ·  Flag idea as inappropriate…  ·  Admin →
    Responded  ·  Product Support responded

    We’d love to offer free phone support to everyone, however, free phone support is an expensive service to maintain for a free service. Most free email providers do not have any option for phone support.

    We care about our users, and wanted to be able to have phone support for those who want the live agent experience, and have worked hard to put together a plan that has value for everyone in order to achieve that.
    Thank you!

  8. the products that I have not activated do they a cost or are they free? if not how do I identify?

    the products that I have not activated do they a cost or are they free? if not how do I identify?

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    8 comments  ·  Flag idea as inappropriate…  ·  Admin →
  9. Being honest

    Several days ago one of your reps convinced me to add 'MyPrivacy' to my account with the first 30 days free trial then $9.99 per month after that because it would stop most of the 'spam' mail. I got 66 spam this morning, so I went to 'MyPrivacy' to check it out and it said my plan isn't eligible! IF I AM on a 30 day free trial please CANCEL IT as it apparently doesn't exist for ME. Thank you.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    For questions about subscription cancellation or charges you would need to call 1-800-827-6364 to speak to a live agent. For other disputes I would suggest contacting your financial institution or the card company directly.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
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    Responded  ·  0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  12. make it easy to reinstall AOL Gold.

    OK, you make me pay for AOL Gold. Great! Soooo happy.
    How do you reinstall the software without paying for support?
    I have an idea. I bet no one has ever heard of such an idea. Lets put a button on AOL.com: "Click here for instructions to reinstall AOL Gold"... oh wait. If you do that you can't charge for getting the simple instructions Riiiiigggght?

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →
  13. remove user name -- deceased!!!!

    Please remove @aol.com from your lists. Owner is deceased. I've asked a dozen times. Let me state it again. @aol.com IS DEAD. He's not worried about any emails. tenth request.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    We’re very sorry for your loss.

    In the unfortunate event of a death of the billing contact for an AOL account, ownership can easily be transferred to another AOL Username already listed under the account.
    If you don’t own a Username on the AOL account and would like to make changes to the account, please contact one of our AOL Customer Support Team Representatives at 1-800-827-6364.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thanks for your feedback.

    You should be able to download the DataMask software from https://get.aol.com/datamask on a PC or the mobile version from https://get.aol.com/datamask#dm-mobile

    System Requirements:
    For PC users: Available on Windows 7 or later. At least 256MB RAM. A 233Mhz Processor or higher. Internet Explorer 6+ or Firefox 3+
    iPhone/iPad devices must be running iOS 7 or higher. Android devices must be running Android 4.0 or higher

  15. Make it easier to cancel services. Chat was of 0% help. Your website is flooded with plans and sales pitches. All I want to do is cancel!

    Make it easier to cancel services. Chat was of 0% help. Your website is flooded with plans and sales pitches. All I want to do is cancel!

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    3 comments  ·  Flag idea as inappropriate…  ·  Admin →
  16. agents in the help program that you can understand

    Difficult to get any help and then you can't understand them. I just want to see my account to see what I am paying for.

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your patience while we reviewed your feedback.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

    I’m here to help if you still need assistance or have additional questions.

  17. MCAFFE

    CAN'T DOWNLOAD ON THIS COMPUTER !!!!!!!!!!!!!!!!!!!! THIS IS A NEW PC WINDOWS 10 !!!!!!!!!!!!!!!!!!!!!!!!!!!!! AOL...KEEP UR FREE TRASH FROM NOW ON & UR SO CALLED MEMBERS BENEFITS !!!!!!!!!!!!!!!!!!! U STILL STINK SKY HIGH !!!!!!!!!!!!!!!!!!!!!!!!!!!! THERE'S "NOTHING GOLD" ABOUT STINKING "AOL" !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I BEEN WITH U ALL 4 ALMOST 30 YEARS NOW & KNOW ABOUT UR LIES !!!!!!!!!!!!!!!!!!!!!!!!!!!

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  18. AARP

    I want the benefit of AARP but my account ended and is not being renewed. Your customer service is very bad. I have called repeatedly but nobody calls me back. My plan cost includes these benefits but I am not getting them.

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    1 comment  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for your patience while we reviewed your feedback.

    We’re sorry to hear about your experience. It’s certainly our expectation and desire that you receive the highest quality service when working with customer support. We’re sad to hear that it sounds like you did not.

    Rest assured that we’ve captured your complaint and will make sure your experience is shared with others in an effort to prevent this in the future.

  19. Downlad getAOLMcAfee

    Download GETAOLMcAfee

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →
  20. why is norton trying to get me to purchase, I thought aol provided norton in my paid $ plan?

    If AOL provides Norton why does Norton keep trying to get me to purchase Norton??

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    0 comments  ·  Flag idea as inappropriate…  ·  Admin →

    Thank you for reaching out.  

    Please contact AOL Customer Support team at 1-800-827-6364 Monday – Friday (8 AM – 1 AM ET,) and Saturday  (8 AM – 10 PM ET.) for assistance related to your account and available features.

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