I've been an AOL customer since the mid 90's. If I can't add a new screen name, I'll be canceling my service.
Please reinstate the ability to add a new screen name(s) to my current service, and quit wasting money on offering "free" services that I have no interest in (IE: McAfee, ID protection, etc.).
The ability to have multiple screen names on my account was the number one reason I stayed with AOL for roughly 22 years now.
You have no idea how disappointing not being able to add my daughter to my AOL account is for me.
I'll wait 30 days to see if you will allow me to rename one of my existing screen names.
If you are unable to do so, you have essentially opened the door to my departure.
Thanks for your consideration.