AOL Subscriptions and Plans


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  1. Make account cancellation easier to navigate. I spend over an hour trying to cancel System Mechanic. Your services are closed!

    I wanted to cancel my System Mechanic trial. It took an hour to find a way to accomplish this. Make cancellation less complicated and navigation more obvious.

    2nd ranked

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  2. TOO DIFFICULT TO WORK WITH AOL.

    LACK OF RESPONSE TO CUSTOMERS.

    13th ranked

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  3. Try being REAL fair and letting people with opposing views on the chat....

    Try being REAL fair and letting people with opposing views on the chat....you keep censoring anyone who disagrees and frankly its time for a class action law suit

    13th ranked

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  4. You can improve by allowing free speech from conservatives. Also you can monitor the posts from liberals the same as you do conservatives.

    Stop the disgraceful bold bias against conservatives and Trump supporters. America is based on Freedom of speech and it is not done at AOL. You are biased to a point of communist acts of aggression.

    23rd ranked

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  5. You ignore you long-standing and paying customers. I've been paying for AOL for over 20 years and you are ignoring me.

    You need to fire 100% of all leadership at your organization and get folks that actually know how to run a company in charge. Otherwise, you folks are gonna go away.

    13th ranked

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  6. Have a section for cancellation of programs.

    Have a section for cancellation of programs.

    11th ranked

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  7. Put good services back.

    I am seriously considering canceling my subscription. I pay yet the service online has nothing special. Your price keeps going up yet I see no improvements to AOL. I dont want or need any of the stuff you have to offer as you say they are benefit to my subscription but nothing applies to me. In the past you had many things that were special for example the buddy list way in the past I could see if the aol member had picked up their mail... now I see the chat rooms are also discontinued. What special is left?

    23rd ranked

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  8. 4th ranked

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  9. GIVE us VALUE for OUR $'s

    I agree with ALL the complaints listed! Ever since VERIZON took over AOL has become a loser! Any REAL service that AOL offers cost something. What I pay for is really NOTHING!

    23rd ranked

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  10. Chat rooms.

    I will remove all of my business from AOL dating back over two decades.

    Really, this is such a drain on your f ing profits?

    you won’t have to worry about mine any more.

    17th ranked

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  11. 23rd ranked

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  12. Does No Good

    I don't have one. AOL will NOT respond to requests and will NOT fix any of the problems sent it to support. Unless of course you have a Twitter account: One of the most insecure sites on the web! I have been a member EMail only since around 2000 - 2001 and have never seen any problems solved! Now even the sort cuts try to force one to the AOL home page instead of going directly to the link assigned. It gets worse so I regress.

    36th ranked

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  13. Need Better Customer Service.

    Need Better Customer Service. I was charged for a Non Authorized Service on my Credit Card. The last Rep was very Sarcastic.

    36th ranked

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  14. I like AOL but never get to read a whole article.

    load the whole article sick of so many slides to read an article. I end up just goolgling it. Also STOP so **** many POP Ups.... Ready to just quit AOL.....Why pay for it when its so full of vrab I can't read anything.....

    36th ranked

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  15. 36th ranked

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  16. Restaurant discounts should be discontinued.

    Tried to redeem restaurant discounts and discovered that discounts are not honored on Friday or Saturday. Your discount program is worthless...a version of "bait & switch" wherein a promise is made and then the promise is qualified to the degree of making it worthless. It's a poor reflection on AOL's character, which is already in question due to the exorbitant monthly fee. Have you no shame?

    36th ranked

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  17. Provide a telephone number where one can get clarification on some item.

    Example;ou will say download free.Does that mean the download is free then a cost to use it starts is is the use going to be free? Another is in the package offerings it said not offered in US andd Canada. I am in the US so why give that info and why cannot i get it when you state its in my package free.Confusing even to a college grad ,English major.

    23rd ranked

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  18. FEES

    Been using AOL for years and paying almost $30 a month for a service that seems to be free. Supposedly for phone line. Nobody uses hard lines anymore. Why don't you convert these paying customers to a PREMIUM service with quicker dedicated access instead of often waiting on line because of large the freebee crowd.
    We have been paying for years, for nothing.
    Before we wake up and smell the coffee, please offer us something more. I think we have been faithfull enough to deserve it.

    1st ranked

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  19. The Chat Rooms are a MUST !!! :O)

    Long ago aol disability support chat room helped meet many fellow people with disabilities etc.. Lots of chat. And once in awhile meat a person that was a friend. The chat rooms being gone is a sad thing.

    36th ranked

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  20. 36th ranked

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