hire qualified people to "help".
They tell me my answers to my security questions do not match. It's the same answers I have used for DECADES. They say mybenefit selections do not match (I'm looking right at the at the TWO choices I made as we speak). Every time I contact on chat it is some excuse not to help. Always endsw in "you need to call 1-800-827-6364 for help. If I had access to a phone why would I use chat? What am I actually paying for? The "forgot password" doesn't even link to a reset feature anymore. Just says we can't help you right now. What type of customer service is this?