a customer should be able to send and receive emails to aol instead of talking to people from another country
able to receive payments by mail
Alex Stephens commented
Michael, https://help.aol.com/ has many options for talking to an AOL support rep. I prefer phone or chat, but they do email and social media too, so you've got lots of options.
Also, it is 2023, and sending checks in the mail isn't really a good idea anymore. You can't even be sure they get there haha. I pay via credit card - it's on auto-pay through https://myaccount.aol.com - just go into Wallet and you can manage your payments yourself. There's no reason to call them for any of that.
Lastly, we live in a global economy so it doesn't matter where the representative hails from. It matters if they're able to do the job. Be nice.