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Alex Stephens

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  1. Dark Mode

    17th ranked

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    0 comments  ·  AOL Desktop Gold » General  ·  Admin →
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    Alex Stephens shared this idea  · 

  2. Spanish spell check need to be added to AOL mail.

    10th ranked

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    1 comment  ·  AOL Desktop Gold » Mail  ·  Admin →
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    Alex Stephens commented  · 

    This would be very nice. I'm bilingual myself and would definitely enjoy testing this feature.

    Alex Stephens supported this idea  · 

  3. Notifications/Badges Don't Clear

    36th ranked

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    0 comments  ·  AOL App for iOS » Settings  ·  Admin →
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  4. Either you stop deleting my my non-vulgar AOL story posts or I delete paying you!!!

    80th ranked

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    3 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    This all depends on the comment you intended to post. AOL, like all other businesses in the US, reserves the right to enforce an Acceptable Use Policy. That means they have the full legal right to regulate what users are allowed to post or not as long as their rules are openly disclosed somehow (which they are when you signed up). They're also available here: https://legal.aol.com/legacy/terms-of-service/full-terms/index.html

    Remember, our First Amendment isn't infinitely granted everywhere. The constitution only guarantees that the government won't infringe on our free speech. A business, online or in-person, is a private area so they can make and enforce their own rules.

    So, if you made it this far, the TL;DR is: Say inflammatory or inappropriate things and a business can shut you down legally.

  5. Very slow response on line 1 keystroke=1 second FIX IT

    80th ranked

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    2 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Can you describe how to reproduce the problem? You're mad, but there could be many different things that cause this type of unresponsive software behavior so without any details it's hard to help you.

  6. Stop sending software & web offers to Canadians

    80th ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    I've posted about this before in a thread about AOL UK. AOL's web sites usually fail to validate addresses that are outside of the United States. While I am a (not arrogant) American, I think they have a lot to fix. Mainly, like you say, their targeted marketing should be more aware of a recipient's locale. I hope they improve in this area so it's fair to all users.

  7. contact

    148th ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Hi Sandy! Chat support can be had at https://help.aol.com - Just click Chat at the lower-right :)

  8. after 20+ years 'membership' I've paid you enough money; make it free for loyalist like me who have stuck with you through the hard times.

    80th ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    They are a business, why on earth would they do that??? Would you, a business owner, give away free stuff to a paying customer? No. No, you wouldn't.

  9. place a download for AOL Gold Update and quit trying to sell me Virus ware; were the **** is the download;

    80th ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    If you just need to download AOL Desktop Gold, go to https://myaccount.aol.com and sign on with your primary ScreenName. Go to My Services > My Subscriptions on the left navbar. Find your AOL Desktop subscription and click Manage. Then click "Re-send confirmation email". Check your mail, there will be a link to download the software in the confirmation message. If this is a chicken-and-egg and you need AOL to get your mail, you could use the web-based email client at https://mail.aol.com/ to get your mail, click the link and install AOL Desktop. I really hope this helps you, Paul!

  10. What is the point of getting $50 off restruant bill when the closest one is 20 miles away??? I want a meal not an adventure

    28th ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Dude, I'm in cow country. I feel it!

  11. I NEED A PLACE OR CUSTOMER SERVICE NEEDS A PLACE TO CHANGE MY BILL DUE DATE.

    80th ranked

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    2 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    AOL doesn't do that. Budget better.

  12. Get McAfee off my back. They continue to warn me that coverage will expire; Of course, they don't respond to me compliants no respond

    14th ranked

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    2 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    McAfee is awful, remove it and rock Microsoft Defender. At least that works for me.

  13. Do your job. You did nothing to fix my computer and charged me.

    28th ranked

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    2 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    I feel like this is 1/3 of the actual story...

  14. FIX Generate Password for Applications IDs

    51st ranked

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    3 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Generate a new application password and setup the account in Outlook again. Not a big deal.

  15. Is it your idea to send me so damned many junk mails daily in order to drive me into purchase of your anti-spam program???

    51st ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    AOL doesn't send junk email. Other companies do because you let them have your email address.

  16. it took me 10 times to get to the site i wanted STOP STOP THIS AOL SITE

    28th ranked

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    3 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    This post does not make sense. Please clarify what you're trying to do.

  17. Why charge for a VPN?

    80th ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    All reputable VPN providers cost a subscription fee.

  18. make it easy to switch back to the old format

    28th ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    The old format is gone. Accept change. Life is change.

  19. accent to my account

    148th ranked

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    4 comments  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    Go to https://myaccount.aol.com/ and sign in with your primary ScreenName. Go to Wallet, and you'll be able to manage your payment methods there.

  20. Actually give 24/7 services. I called all numbers and was told off closed

    148th ranked

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    1 comment  ·  AOL Subscriptions and Plans  ·  Admin →
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    Alex Stephens commented  · 

    AOL does offer 24/7 support. Only members with the entitlement to Premium Support get all-hours telephone support. There are other options like chat, social media support and a huge knowledgebase of self-help articles that cover most common issues and questions.

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