Berkshire Hathaway Automotive - Airpark Chrysler Jeep
NOT A GOOD DEALERSHIP - THIS IS A BAD DEALERSHIP - CAN NOT RECOMMEND!!! In 2016 I bought two cars within in few months of each other at this dealership. You think they would be happy to see me again. (Do not make that assumption when it comes to this dealership.) On 08/24/2020 Matt from the dealership confirmed an appointment with me on 08/26/2020. Matt did not show up, it turned out it was his day off. He did NOT even attempt to call me to provide a heads up, neither did the dealership management. These action or lack of actions clearly demonstrate the lack of focus on the Customer by dealership. Joshua was the poor guy who had been with them for month who was assigned to me. The management team did not let Joshua know that I had been a customer for 4 years and had done all my car service there. (Extremely Poor Dealership Management). Yes in spite of the incredible poor dealership experience, I did want the new Wrangler Jeep. The new car came with a FREE Tire Rotation & Oil Change, however Mo in the Finance department sold the same program to me for $493 over charging me. Yes another slap in the customer's face. I tried for weeks to get a copy of the a 6 year Extended Maintenance Agreement without success. How many times should someone have to reach out to a dealership to get something? In this case way too many times. After numerous unreturned calls and voice mails and emails, I talked to Mike Rowe, he said Weston Parker Finance Director would call me back in 15-20 minutes. After a couple of hours I tried to reach Weston & Mike again without success. I shared this feedback in the Customer Survey that was sent to me a couple days after the sale. However the dealership management did not read the feedback or simply does not care about their customers. After an extended period of time Weston did call me back, we had a good chat. Weston made some commitments, however their loose management mindset kicked in again, and the next day Weston delegated the follow-up to yet another person, Ryan. (I was NOT important enough for Weston to follow-up with directly) Due to Weston's hand off to Ryan, he dropped the ball and did not cover all the items that Weston & I discussed.