Conduct open ended user surveys for popular new products
I want Nintendo to know how much they killed their brand with the new horrible mobile Mario Kart. It's more than short term revenue. In the eyes of many, they are irreparably damaging their legacy and their future. I'm going to be wary of any future systems they release because they are trying to ***** their users with watered down, money grab mobile games.
My suggestion for your site to include open ended user surveys is so companies who have much expected of them have accountability. Complaints to their user forums go into a black hole. The CEOs are shielded from negative customer emails. Publicly displaying true customer sentiment on Engadget will turn the tides! Thank you.