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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

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How can we improve AOL Mail?

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4 results found

  1. Change Inactivity Deletion Time

    AOL should wait THREE years before erasing/deleting email in an account due to inactivity. AOL should send notices/alerts in advance to email holder to caution/warn about any potential automated/random deletion.

    24th ranked

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    Gathering Feedback  ·  3 comments  ·  Folders  ·  Admin →
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  2. Emails still showing up in Archive.

    My emails are not showing up in my inbox.

    136th ranked

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    0 comments  ·  Folders  ·  Admin →
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    Gathering Feedback  ·  AdminAOL Product Support (Admin, AOL) responded

    Hi there, we are sorry to hear that! We'd like to further investigate this, can you message us directly on X at @AOLSupportHelp or on Facebook on our AOL Customer Care page? In case you do not have a social media account, please contact us at help.aol.com Thank you!


  3. Removing as a whole after unscribing them

    I’m not telling you I’m demanding you ! Add to senders a feature wear when I unscribe it removes all previous emails. I mean it!

    41st ranked

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    Gathering Feedback  ·  1 comment  ·  Folders  ·  Admin →
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  4. Folders

    1) is there a LIMIT to total # of folders we can have on aol.com ( I don't use the app )?

    2) is there a way to ADD more folders ( sub ) to a MAIN folder?

    3) I cannot ADD anymore folders to my aol.com account ( main / ROOT ) folders.

    I don't use the app, I use a browser only.

    Can you all research & address / explain how / re-code the browser version to fix these?

    21st ranked

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    Gathering Feedback  ·  3 comments  ·  Folders  ·  Admin →
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