AOL Mail Noble
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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.
Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.
21 results found
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Give me my account access back
I want to access my aol account. You locked me out I can not recover it and now I can't create my old aol account because my handle exists. I've had the account for 30 years and your telling me It doesn't exist now. I couldn't update my password or anything when I was logged in without going somewhere else and I can't change my password now because it says it isn't there anymore. Give me account access. I want my email back.
13th ranked -
don’t delete old emails
why did you delete old emails, i have lost conversations with family members i can no longer speak to, notes and pictures i had saved in this account. why would you be so cruel
9th ranked -
Failed communication on deleting emails
Deleting ALL emails due to inactivity? You FAILED to send any notification to me to sign in or give me a warning. Lost emails from people who are gone and conversations I’ll never get back.
Such a disappointment to come to realize you’ve stolen that from me.
27th rankedHi there! We're really sorry to hear you're dealing with this issue, but we'd love to help! Can you provide us with some more information? You can reach us over on X.com through a DM @AOLSupportHelp or on our Facebook page AOL Customer Care via a PM. We're lookin forward to figuring this out together!
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Width Adjustment of Mailbox List vs Reading Pane
Users need to be able to manually move/set the separation bar between mailbox contents and reading pane.
Most monitors are SO large today that having the reading pane occupy 70% or more of the pane is a detriment to easy navigation. The mailbox contents list is of limited use when it's needllessly narrow and many emails are of such low value that being able to see them as 33-50% of the left of the screen leaves LOTS of space for reading while being able to preview one-liners or alerts, simple yes/no replies, etc.
27th ranked -
Select an email, search all rmail gor yhst one rmail
Be able to select one email, not parts of a possible word, in the email or subject line, just one email. So I can select all, of those emails and delete them.
78th ranked -
After changing password they still using verification code.
When changing your old password to a new one,they still send the verification code.
67th ranked -
Categorize emails by sender
AOL used to offer an option to group/categorize emails from the same sender. It made it so much easier and quicker to delete emails. I am overwhelmed by the amount of emails I receive daily and would like this feature to return.
117th ranked -
I accidentally unsubscribed emails from Jackson Rancheria, but can't find an "Undo" option anywhere. Could we make it easier to find?
Could we make an undo option for emails we unsubscribe from easier to find. I'm sure the option must be there, but I can't find it.
Thank you.
👍😎👍78th ranked -
Why can't I find, edit or email groups from the app. Can I set different groups with my own headings?
I want to sent edit and email my own groups in the app. I use to be able to in a previous version. It is better if I log on line, but I seem restricted to AOL defined groups.
47th ranked -
Selecting all email to delete
I just got a new phone, and after downloading this app, I have over 4,000 emails in my inbox that were NOT there yesterday. In order to delete them I have to physically select each and every one of them. Lame.... the app I had on my old phone, had an ALL box you could select, so you could delete them all. Much faster. Please include this in your next update. 🤔😒🙄
40th ranked -
Hire Actual Human Beings
Hire actual people to assist customers. Many issues do not fall into your "pretty box of topics."
I just spent 15 minutes with the response, "Sorry, I didn't quite get that." I know that- you responded the same way eight times. How many tries does it take to grab a human (contract or otherwise) to take a GD call?10th ranked -
Forceful Ads
Please stop making the mail viewing experience stressful by trying to force Ads on customers. If one does not like an Ad and gives feedback they do not prefer it, stop forcing that same ad on a person.
1st ranked -
Sort by sender please
Please bring back sort by sender!
32nd ranked -
Block an entire domain
Allow users an easy way to block an entire domain to eliminate spam in situations where the spammer changes a single digit in the name of the email, but the domain remains the same. AOL used to allow global domain blocks using *@hateddomain.org as an example. Or allow users to enter just the domain name, in this case: @hateddomain.org. The goal is to stop all email sender addresses from that domain.
117th ranked -
Removing as a whole after unscribing them
I’m not telling you I’m demanding you ! Add to senders a feature wear when I unscribe it removes all previous emails. I mean it!
88th ranked -
Folders
1) is there a LIMIT to total # of folders we can have on aol.com ( I don't use the app )?
2) is there a way to ADD more folders ( sub ) to a MAIN folder?
3) I cannot ADD anymore folders to my aol.com account ( main / ROOT ) folders.
I don't use the app, I use a browser only.
Can you all research & address / explain how / re-code the browser version to fix these?
27th ranked -
Netscape and AIM domain obsolescence and email addresses
I want to delete my netscape.net and my aim.com email addresses. Both domains have been obsolete to the AOL platform for years now. Why can't I delete these emails addresses and just have my AOL.com email address?
27th ranked -
dark mode
dark mode
67th ranked -
K E E P IT SIMPLE ! The more different steps in arrangements in AOL or just too confusing!
Thinking about just sending letters through the mail instead of using THE WORSE OF WORSE form of communication, infamously, known as AOL vwbpiano@aol.com
24th ranked -
Folders on phone aol.com
I am no longer allowed to create new folders.
I click + Add folder
Dialog box opens
But name field will now either close completely and / or block all entry of characters.
This is using: aol.com on my Samsung galaxy A42.
Thanks
- Scott67th ranked
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