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Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


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9 results found

  1. Not receiving emails

    I am not receiving emails on my iPhone when I was a few days ago. nothing has been changed in the settings to cause me to no longer receive them. Please advise

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    0 comments  ·  Receiving  ·  Admin →
  2. New mail going directly into deleted files

    My new inbox messages are going directly to deleted files. This topic was created several years ago but aol response is no longer available. How do I remedy this situation.

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    0 comments  ·  Receiving  ·  Admin →
  3. Some email aren’t loading from server

    Some emails aren’t loading from the server (message) while using iPhone native mail app

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    1 comment  ·  Receiving  ·  Admin →
  4. FIX YOUR EMAIL SYSTEM

    NEW EMAILS ARE GOING INTO DELETED FILE BY AOL.COM .EMAILS BEING SENT TO ME
    WHY ????????

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    0 comments  ·  Receiving  ·  Admin →

    Hi there! Thank you for your feedback! We are sorry to hear about the issue you're encountering, but we would like to help! You can check the filters of your inbox to see if you have any enabled. Also, if you need further assistance from us, don't hesitate to contact us on X/Facebook on our AOL Customer Support page.

  5. Why do so many spammers have 'unsubscribe' greyed out?

    Spammers seem to be getting round the unsubscribe option. Can AOL insist they activate the opt out button?

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    0 comments  ·  Receiving  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  6. What is this about???

    Why is it that when I sign into my AOL account and use another email (GMAIL) thats linked to my AOL account to sign into AOL. It sends me an email saying that I'm signing into my YAHOO account in the email!? (I've NEVER in my life had a Yahoo account.) This is what the email says. The Google account (@gmail.com) was used to sign in to your Yahoo account (@aol.com). Your Google account may remain signed in even after you've signed out of your Yahoo account, so be sure to also sign out of Google if this device is…

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    0 comments  ·  Receiving  ·  Admin →
  7. I keep getting emails I wouldn't be able to use my Verizon account unless I verify my accout by clicking a hyperlink. Is this legitimate?

    I use verizon email address through AOL. For several months now, I keep receiving messages saying I won't be able to log into my account as of that day unless I verify my account by clicking a hyperlink. Something about these emails doesn't look right. Are these emails legitimate?

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    0 comments  ·  Receiving  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  8. We're glad you're here

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    0 comments  ·  Receiving  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


  9. Identity stolen

    I believe Ive had my identity stolen.


    Tried to send myself email and three versions of ***popped up, one @aim.com, and another with a long line added to the end

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    0 comments  ·  Receiving  ·  Admin →

    Hi there, 


    Could you please message us on Twitter at @AOLSupportHelp or on Facebook at AOL Customer Care? We'd like to look more into the issue you're experiencing. In case you do not have a social media account, we are also available at: https://help.aol.com/contact/


    Looking forward to your reply! 


    Thank you, 

    AOL team


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