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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


How can we improve AOL Mail?

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6 results found

  1. Logging in

    Not able to login to change password. States invalid password with no way to change it

    Responded  ·  1 comment  ·  Settings  ·  Admin →

  2. Try a device you've signed in with before fix?

    If you're going to have this restriction make it generate a code in your email and let the user put that code in to use the email on a new device. This new system makes it so you can just never use the account on a new device? No prompts, no notifications when you actually log into an old device? It just blocks you from using the new device with no way to unblock it? I can only use my email from an old phone. This is such an insane oversight. The fact it was green lit is insane but…

    Responded  ·  1 comment  ·  Settings  ·  Admin →

  3. Settings

    AOL .. a long time (25+ years for me), trusted (no longer), fun (original) source of electronic communication (older emails lost forever), has not much to offer it’s loyal customers lately, except to continuously “ask” us to subscribe to a membership plan for AOL “support” (potentially fix all our email related issues). What could possibly render the need for a paid membership, if AOL customer support has done absolutely nothing to improve/fix/monitor years full of customer complaints/issues/problems/frustration .. Why is retrieving OUR emails such a struggle (password/log in/generated app pw)? Why is imap/smtp settings a constant issue now? Why would…

    Responded  ·  1 comment  ·  Settings  ·  Admin →

  4. I want my old email back

    Lost my old phone I have a new phone number I need put on

    3 comments  ·  Settings  ·  Admin →
    Responded  ·  Anonymous responded

    Hello there! Sorry to hear about the issue. In order to look into it, please feel free to check help.aol.com. For further information, you can also reach us on Facebook (AOL Customer Care) or X.com (@AOLSupportHelp).

  5. Need to change password by myself

    Need to change password by myself

    Responded  ·  4 comments  ·  Settings  ·  Admin →

  6. Not able to sync my aim email

    I'm not able to sync my aim email anymore inside my Gmail app. I have reset my password several times but it doesn't allow me to sync for incoming nor outgoing mail even though the SSL settings have not changed. Can someone help.

    4 comments  ·  Settings  ·  Admin →
    Responded  ·  Product Support responded

    Hi there,

    By default, we block access to AOL Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you.

    Please refer to this article to see how to access AOL Mail: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

    Thank you,
    AOL Mail team

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