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This forum is for you to make product suggestions and provide thoughtful feedback. We’re always trying to improve our products and we can use the most popular feedback to make a positive change!

Tell us how we can improve your AOL Mail experience. The more specific your feedback, the more useful for us. While we can’t respond to every suggestion, we review them regularly and take them very seriously.

Please contact our help site if you’re experiencing an issue that prevents you from using Mail as expected.


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  1. Not able to sync my aim email

    I'm not able to sync my aim email anymore inside my Gmail app. I have reset my password several times but it doesn't allow me to sync for incoming nor outgoing mail even though the SSL settings have not changed. Can someone help.

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    1 comment  ·  Settings  ·  Admin →
    Responded  ·  AdminProduct Support (Product Support, AOL) responded

    Hi there,

    By default, we block access to AOL Mail from outdated apps that could leave your account vulnerable. If we sent you an email indicating that your app is using outdated security protocols or you’re unable to log in from an older app, you still have several options available to you.

    Please refer to this article to see how to access AOL Mail: https://help.aol.com/articles/allow-apps-that-use-less-secure-sign-in

    Thank you,
    AOL Mail team

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