I have been using AOL for decades and while family and friend say I should switch to a modern swift network, I find that USUALLY AOL provides the info needed.
Periodically like today there is a block to my mail. I entered my email address and password. Not recognized. I click on alternative means and there are coded options ending with an old phone number I no longer use.
I send AOL Help desk for email problem a request and response is that they will send me back an answer by email - my email is not accessible. I will wait a few days and if it cannot be corrected I will ask for help switching from AOL
As is at the end of this improvement message - saying an email will be sent back - I cannot see the responses because I cannot get into my AOL email.