Customer service department
Is it standard practice to NOT allow a caller to speak with a supervisor or manager upon request? I was being given TERRIBLE service by a representative on Friday, November 6th who would only identify herself as Christine - an obviously false name by the way. Despite my repeated requests to speak with someone else, she refused to allow that by saying it was against policy.
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Damon Evans
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Someone has hacked into my AOL account in a very big way. What do I do? I've changed my PASSWORD hundreds of times including about 5 minutes ago.